Mobility and dexterity

Visiting our branches


Our team members will be ready to help you if you visit any of our branches. In most of our branches we have:


Automatic doors

We have automatic doors in all our branches so you can get into them hands-free

Low level counters

We have at least one low level counter in all our branches

Talking cash machines

All our branches have talking cash machines

Use our branch finder to find your nearest one, check opening hours, and see what services it has.


Branch finder



You can bank online or with your phone if you can't visit a branch


Online Banking

If you’d rather not visit a branch, you might find Online Banking useful for your day-to-day banking.

You can make payments and transfers, see your statements, update your personal details and more.


Online Banking

Mobile Banking


It’s personal, secure, and easy to use. You can use it to:

  • log on securely using Face ID or fingerprint (depending on your device) rather than having to remember passwords
  • view your Card PIN if you sometimes forget it, and
  • freeze/unfreeze your card if you don’t know where your card is.


Download our app from the iOS App Store or Google Play Store. 

We don’t ever recommend downloading apps from other third-party sites


Mobile Banking


Chat to Sandi


You can chat with our digital assistant Sandi in Online and Mobile Banking.

Sandi can help you do lots of things, including helping to manage some tasks on your account.

Get Sandi on Mobile App

From the Homescreen go to:

  • ‘Help centre’
  • ‘Chat with Sandi’


Get Sandi on Online Banking

Once you’ve logged on, go to Help and contact us


Chat with us


Other ways we can help

If you need help with managing your money, we have options that could help you.

To see what help is available (for yourself or someone else) visit supported banking

Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your finances on your behalf.

You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.

We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement

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When logged into Mobile or Online Banking, Sandi, our digital assistant, can help get the answers you need

Do your banking online

Ways for you to manage your
money without leaving home