Your journey with the Financial Support team
Speak to us as early as you can. We know this might be difficult, but our financial care specialists are here to help. We offer support specific to you. Missing a payment can impact your credit file. Speaking to us early can help to reduce that impact. Simply talking to us will not impact your credit file.
Be open and honest when speaking to us. We know some customers have medical or personal situations impacting their ability to manage their finances. We may ask a lot of questions to understand your situation. This might include asking you to fill out a budget planner, because we need to be sure that any outcome we agree is right for you.
We’ll talk you through the options available based on our conversation. These options might include:
- A repayment plan to reduce what you owe over a few months
- 30 days breathing space to take free independent advice
We tailor these options to you once we have completed a budget planner. Any arrangements will show on your credit file. If you don’t get in touch, a third party may contact you on our behalf.