We’ve made managing your arrears easier
We know how busy life can get and picking up the phone to sort out any payments you’ve missed (also known as ‘arrears’) might not be top of your to-do list. 

Great news, we’ve created an online form which helps you to manage your overdue amount on your Santander current account, loan, credit card or mortgage. The form is available 24/7 which means you can take the first step in getting back in control of your finances at a time that’s convenient for you. 

You’ll find the link to our form below. Take a read of the useful information before getting started. 

How does it work?

You can manage any overdue amount, using our form, in the following ways.

  • Pay off the full overdue amount.
  • Make a partial payment as part of an arrangement you’ve agreed with us.
  • For current accounts and personal loans: pay off the overdue amount in up to 3 equal monthly payments.

We won’t take any payment from you through this form. Our automated payment service will call you back at a time convenient for you or we’ll give you the details of how to make the payment yourself.

Can anyone use this form?
Not at the moment. If you’re a Business Banking customer, take a look at our money worries page for support. If you have a cahoot account, you can find the number to contact us on our cahoot website.

What do I need to know?
It’s important to remember that overdue amounts on your account may affect your credit file and you may be charged additional interest and fees. If you remain behind with your payments without talking to us, we may need to pass the debt to an external company to collect or even take legal action.

If you have any problems using the form, please visit our money worries page for ways to get in touch.

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