Customer identification – Digital Document Verification
Sometimes in the app you'll be asked to confirm your identity using your passport or another form of photo ID. You can tap ‘Yes, continue’ to do this. If you’re unable to do this, you can tap ‘No, not right now’ and we’ll ask you to do this another time.
If you choose not to use your ID now, we’ll remind you about this later. You can tap ‘Confirm my identity’ to do an ID check, or ‘Remind me later’ to authenticate you in a different way.
We may ask you for your consent to use your biometric data.
You’ll need a photo ID that hasn’t expired, such as a passport or driving licence.
You might be prompted to allow us to access your camera. We'll need this so you can take a picture of your ID with your mobile device.
We’ll guide you with taking the pictures correctly. Just follow the instructions provided.
You’ll be prompted to allow us to access the NFC reader in your mobile device if you're using a passport.
This allows us to read the data chip in your ID.
Next, you’ll be guided on how to scan your ID document or passport.
You’ll now be asked to take a selfie using your mobile device. When you see the circle on the screen, you'll need to position your head to fit inside of it.