Making a payment and adding a new payee
To get started, you'll need to tap ‘Pay’ from the panel at the bottom of the screen.
You can also find the option to make a payment from your account screen. Once you’re in the account you want to pay from, tap the three dots in the top right hand corner and then tap ‘Pay’.
Choose the account you want to pay from by clicking on ‘From’.
We’ll show you your accounts. If you can’t make a payment from one of your accounts because you haven’t got enough money, it will be greyed out.
If you want to pay someone new, you’ll see this screen. It’ll let you know how we make checks to help keep your money secure. Hit ‘Got it’ when you’ve read it.
Now it’s time to let us know the details of the person you want to pay. You’ll need to add them exactly as they appear on the account you’re sending to. Clicking on the blue ‘Learn more’ will give you more info.
You’ll need to know whether you’re paying a business or personal account and you can learn more about this by clicking the ‘i’.
When you’ve filled in all the details click the big red button and we’ll check the details you’ve entered. This will help you know you’re paying the right account.
Scenario 1: Full Match
We’ll let you know if we’ve found a match for the details you’ve entered. You’ll see a tick by the account name, then you can choose to pay now or later.
We’ll ask you to choose the reason for your payment, so that we can ask you to take a moment to think about fraud, if necessary.
We’ll give you a bit more information so that you can think a little more about the payment. You can then choose to cancel the payment or give us a call. Or if you’re happy with the payment, hit the top-left arrow to go back to the payment screen.
We’ll show you the details of the payment you want to make again. If you’re happy you can tick the box to let us know you’re comfortable, then hit ‘Continue’.
You’ll still have an option to call us when you’ve ticked the box to say you’re comfortable.
When you’ve clicked ‘Continue’ we’ll show you all of the details of the payment you’re making before you ‘Authorise’ it. You’ll also have the chance to change the details if you spot something’s not right.
Now you can authorise the payment with your fingerprint if you’ve set that up. Or the security details that you use to log on to the app.
Ok, you’ve done it! Your payment has been sent and your new payee has been set up. This means that next time you want to pay that person you can just find them in your ‘To’ list. If you’ve got another payment to make now you can just click on the link to start again.
Scenario 2: Partial Match
If we’ve found a match for some of the details you’ve entered, we’ll show you which ones on this screen. We’ll also show you a recommended match that we’ve found. You can then choose to use the recommended details, use the ones you’ve entered, change the details, or cancel altogether.
If you choose to use the details you entered, we’ll ask you to confirm.
If you told us you were sure you wanted to make the payment we’ll show you the details again. Then you’ll be able to choose when you pay, what the payment purpose is and ‘Continue’ using the same steps as you would for any other payment in this app.
Scenario 3: No Match
If we haven’t found a match for some of the details you’ve entered, we’ll show you this screen, and let you know which details don’t match. You can then choose to change the details, use the ones you’ve entered, or cancel altogether.
If you choose to use the details you entered, we’ll ask you to confirm.
If you told us you were sure you wanted to make the payment we’ll show you the details again. Then you’ll be able to choose when you pay, what the payment purpose is and ‘Continue’ using the same steps as you would for any other payment in this app.