OneApp mobile banking guides

Please be aware that your app may display a screen or option slightly different from the Mobile Banking guides.

For example, the mobile demo guide may show a product that you don't have. The aim of the Mobile Banking Guides is to help customers set up and manage the mobile app on their devices and offer instructions as closely as possible.

Get started

First time log on

Reset your details

Customer identification – Digital Document Verification

Re-access with new log on details

Manage your account

Account information

Paper free and e-Documents

My Money Manager

My Home Manager

Mortgages

Investments

Payments and transfers

Making a payment

Making a transfer

Manage payment limit

Pay credit card

Cheques

Manage and delete payees

View and cancel Direct Debits

Raising and tracking card disputes

Manage your cards

View card details

View PIN

Report lost, stolen or damaged cards

Card controls

Card controls - Freeze card

Link accounts

Linking external accounts with Open Banking

You can download our app on your mobile phone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.