Find answers Contact usPick one of the topics below for help answering any questions you may have. If we don’t have the answer, you can ‘Chat with Sandi’ on any of our webpages. BackPayment supportWhat do you need help with?Transfer between accountsPaying a person or billRepaying your credit cardDirect DebitsStanding ordersDispute a paymentRecurring card paymentsInternational paymentsCryptocurrency Popular questionsHow do I reset my Online Banking log on details?How do I report a lost card?How do I change my personal details? How can I view my PIN if I’ve forgotten it?How can I make a payment or transfer online?Browse support topicsCurrent accountsCredit cardsInsuranceLoans and mortgages supportSavings and investmentsCustomer supportFraud and securityWays to bankUnderstanding our servicesIndustry updatesHelp with managing my moneySupport with your bankingPayment supportIf finances are a struggle