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Mortgages help and support

We're here to help

Find answers to common mortgage questions here, along with guides and other useful information.

If you can’t find the answer to your query, just give us a call. The best telephone numbers to contact us on for mortgage queries are below.

You can tweet us @SantanderUKHelp. We’re here to help, 7 days a week. Please don’t tweet your personal or banking details. We’ll never direct you to a webpage that asks you to share your personal details.

Frequently asked questions

  • We may be able to help you so please talk to us
    0800 023 4603 if you have a Santander mortgage. Or

    0800 731 7553 if you have an Alliance & Leicester mortgage.

    Lines are open 8.30am to 7pm Monday to Friday and 9am to 1.30pm Saturday.


    We’ll ask for your mortgage account number which can be found on your latest mortgage statement.


    Get free, independent advice
    It's free to talk to any of these organisations:

    The Money Advice Service
    Call 0300 500 5000 or visit the Money Advice Service site

    Citizen's Advice Bureau
    Call 0345 404 0506 or visit the Citizen's Advice Bureau site

    The National Debtline
    Call 0808 808 4000 or visit The National Debtline site

    The StepChange Debt Charity
    Call 0800 138 1111 (free from all mobiles) or visit the StepChange site 

  • Order a redemption statement by calling or writing to us using the details below:

    Santander mortgages:
    Santander Mortgage and Loan Operations, Bridle Road, Bootle, L30 4GB
    Tel: 0800 917 5630. 8am to 7pm Monday to Friday and 9am to 1pm Saturday.

    Alliance & Leicester mortgages
    Santander, Image & Document Centre, Carlton Park, Narborough, LE19 0AL
    Tel: 0800 917 5630. 8am to 7pm Monday to Friday and 9am to 1pm Saturday.

  • If you have Online Banking, you can see your mortgage alongside any other accounts you hold. Some of the details you may be able to see include:

    • outstanding mortgage balance and term remaining

    • next monthly repayment

    • current product details, including the interest rate, when your deal ends and whether an early repayment charge applies

    • the last twelve months of payments, including any overpayments you've made.

    If you don't already have Online or Mobile Banking and have a mortgage with us and also a current account, savings account or credit card, sign up for Online and Mobile Banking today

    If you have a mortgage with us but not a current account, savings account or credit card you can still sign up for Online and Mobile Banking

  • Our tariff of mortgage charges shows our current charges. We send a copy of our current tariff of mortgage charges each year with the annual mortgage statement.


    What is your account fee?
    The account fee is the fee for managing your mortgage account and also includes closing your mortgage account when your mortgage ends. It only has to be paid once during the life of your mortgage on your property. You can pay it on completion, or it can be deferred until the end of your mortgage. Please note the fee won’t increase throughout the life of your mortgage on your property.

  • Can't find what you are looking for? Find more on the mortgages FAQs page.

Contact us

All the contact numbers for our UK-based call centres are below. Alternatively, if you prefer to speak to us face to face, you can visit your nearest branch.



All applications are subject to status and our lending criteria. This means that the amount we will lend you will depend on your individual circumstances, the type of property and the amount you borrow. For example, we may require a higher deposit if you are buying a flat or a new build property.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website Santander and the flame logo are registered trademarks.