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I have a mental health issue

Every year one in four of us will experience a mental health problem
We understand that mental health problems can be frightening and you may find the issue difficult to talk about. We want you to know that we're here to help and support you with your financial affairs.

With this in mind, we have been working hard to deliver training to our staff to help recognise mental health issues and identify how we can offer support. As part of this training, Santander has signed up to the Mindful Employer Charter and the Time to Change pledge which focuses on helping de-stigmatising mental ill health issues. The first thing to do is to talk to us, as there are a number of things we can do to try to help you:

  • We have a financial support team who can talk to if your mental health is having an impact on your ability to manage your finances and if you're having difficulty with charges. Please look at our money worries pages which provide tools to help with your finances.
  • We appreciate you may not want to discuss your private matters at the branch counter, so we will make sure you can talk to one of our advisers away from the main banking hall, just ask a branch adviser for the use of a private room.
  • If you feel you don’t want to talk to someone over the telephone or in the branch, you can send us a secure message using Online Banking

Get in touch
We hope that you'll feel able to talk to us so that we can help to support you and your family at this time. You can call us on 0800 9 123 123 (Monday to Saturday 7am to 9pm or Sunday 8am to 9pm) or send us a secure message using Online Banking and we'll arrange for an adviser to call you back.

Alternatively you can visit one of our branches
What else is available?
Further help and support for individuals and families who are affected by a mental health issue can be found from the following charities:

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website Santander and the flame logo are registered trademarks.