We want to make sure everyone can access the products and services we offer. This includes customers with: sight loss or visual impairment, mental health issues, difficulty with hearing or speech, difficulty with numbers or reading, and physical impairment including limited dexterity. If you think you may need support in any way, take a look at our pages below, which deal with specific issues that you may have.
Braille, voice assistant, Telephone Banking
From showing you how to make visibility easier on your computer to materials in Braille or audio CD, we have ways to help with a variety of visual impairments.
Sign language, text relay and more
We have help available across the range of hearing impairments from hearing loops in our branches to assistance with British Sign Language.
Working with you in our branches and elsewhere
We have accessible branches, different formats for paperwork and a variety of other ways to help you if you have a physical disability.
Talk to us
Whether you want to talk about your income in general or a specific financial matter, we have teams in place to help you if your situation has changed.
Our specially trained staff are here to listen
With one in four of us experiencing a mental health issue at some point, we understand that the impact this can have on your finances.
Helping you deal with dementia
Whether you’ve been diagnosed with dementia or are caring for someone who has, you can talk to us about how we may be able to help with your banking.