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Help and support

Help guides and more

We're here to help

Whether you have a question about our accounts or services, want to find the best number to get in touch or fancy learning how to do something new with our demos and guides, you’ll find all you need here.

You can tweet us @SantanderUKHelp. We’re here to help, 7 days a week. Please don’t tweet your personal or banking details. We’ll never direct you to a webpage that asks you to share your personal details.

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Demos, videos and tools to help you manage your accounts

Demos, videos and tools to help you manage your accounts

Making a complaint

Help, guides and more

Let us put things right

We're sorry if you've had a bad experience. By telling us about it we can put things right for you and make improvements. Find out everything you need to know about making a complaint, your rights and what you can expect from us.

Find out more

Frequently asked questions

  • If you think your card has been lost or stolen or you find it has been blocked for fraud protection reasons when you try to use it, you should call us as soon as possible on the relevant number below:

    Debit card
    0800 9 123 123 or +44 1908 237 963 if you are outside the UK. Lines are open 24/7

    Credit card
    0800 9 123 123 or +44 1512 648 725 if you are outside the UK. Lines are open 24/7.

  • To find your savings interest rate you can use our Interest Rate Finder

     

    If you hold a Fast Access, SIPP Fast Access, Special Reserve, Cash ISA (TOISA), Retirement Investment Account (ANRIA), Santander Shareholder Account, Treasurers Instant Saver or Charity Investment Account, details of your interest rates can be found here (pdf) 

  • If your existing account no longer meets your needs, please get in touch so we can help to check if we have an alternative, more suitable, account.

     

    You can contact us to discuss your account or request closure by sending a secure message through Online Banking, calling us on 0800 9 123 123 or by visiting one of our branches.

     

    Find a branch

     

    When you close your account, we will provide you with up to 5 years of payment transaction history in an electronic format. If you have Online Banking, it’s already available by downloading your previous statements from your document store.

     

    If you don’t have Online Banking, an electronic copy of your payment transaction history is still available, but you’ll need to request Online Banking log on details to be able to view and download this information. Visit the Online Banking page to find out how to sign up.

     

    If you don’t want your payment transaction history right now you can still ask for it for up to 5 years after closing your account, but we will only provide your payment transaction history for that period when your account was open in the 5 years before your request. For example – if you request it:

    • three years after you closed your account, we’ll provide two years of payment transaction history
    • two years after you closed your account, we’ll provide three years of payment transaction history etc.

     

    If you would like your payment transaction history in another format, you can request this by calling us on 0800 9 123 123 or visiting your local branch.

     

    We’re not required to provide payment transaction history at account closure if your current account has been closed due to:

    • fraud or other unlawful activity;
    • the death of an account holder; or
    • the account has not been used for five or more years (which means there is no payment transaction history).
       
  • Your bond maturity date can be found on the bond certificate that was issued to you when you opened the account.

  • The easiest way to change your address and contact details (including your telephone number and email address) is to do it via Online Banking. It will be changed instantly.

    If you have a joint account you can only change your own name and/or address within Online Banking. If both names and/or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details.

    You can also change it by telephone or in branch.

    1. Online Banking (instant):

      Log on and update your details instantly from within the "My Details & Settings" tab.

      • Choose 'Change personal details' from the left hand menu and then click 'Change address'.

      • Enter your new details (including postcode) and follow the onscreen instructions.

      • Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.

    2. By telephone (for current account and savings customers):

      • Call our Telephone Banking line on 0800 9 123 123. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    3. In branch:

      • Complete a change of details form by

        • Printing off and completing the Change of details form (pdf) *

        • Requesting a copy of the form by calling us on 0800 9 123 123. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

        • Collect a form from your local branch.

      • Take the form to your local branch together with relevant account documentation:

        • Your cash card, passbook or certificate and;

        • Signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport).

    If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we will be happy to help. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    Important information for customers with alerts: If you have Account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you will need to amend your alerts via the 'Account Services' tab in Online Banking as they are not automatically updated when you change your details.

    * To open these documents you will need to have Adobe Reader. If you don't already have Adobe Reader you can download it for free

  • Can’t find what you are looking for? Find more on the FAQs page.

Guides and factsheets

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.