Following a number of changes to the law and regulation you can now give certain permitted companies (third party providers or TPPs) access to some of your accounts, so they can provide you with services such as:
TPPs can only access your information and provide these type of services if you’re registered for Online Banking and give your consent (if you share your Online Banking details the TPP will be able to see information about your other accounts accessible in your Online Banking).
Before you give consent for any third party provider (TPP) to access your accounts, it’s important that you understand the services they’re providing and how they’ll use your information, including if they’ll be sharing it with anyone. You should also take reasonable steps to ensure that the company is legitimate.
To obtain your consent to access your accounts, TPPs can:
Before sharing your details with a TPP you should take reasonable steps to check the TPP is legitimate. In all cases, be vigilant and check the transactions on your account regularly. Once the TPP has your consent and has obtained access to your information, we can’t control how it will be used. See the ‘Be safe’ tab for more information.
Remember you can withdraw and manage your consents at any time in Online Banking. Simply log on, choose ‘Account Services’ then click on ‘Third party providers’ from the menu. If you’ve provided any of your log on details to a TPP see the ‘Be safe’ tab for information about withdrawing your consent.
You can also call us on 0800 9123 123. Our lines are open 7am to 9pm Monday to Saturday and 9am to 9pm on Sunday. If you’re a business customer, you can call us on 0800 731 6666, 8am to 9pm Monday to Friday and 8am to 2pm on Saturday.
Take a look at our Frequently Asked Questions for more information.
Know your rights
Understand the consequences
Keep safe from fraud
For more information on how to protect yourself from fraud and scams visit our online Security Centre
Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.