Following a number of changes to the law and regulation you can now give certain permitted companies (third party providers or TPPs) access to some of your accounts, so they can provide you with services such as:
TPPs can only access your information and provide these type of services if you’re registered for Online Banking and give your consent (if you share your Online Banking details the TPP will be able to see information about your other accounts accessible in your Online Banking).
Before you give consent for any third party provider (TPP) to access your accounts, it’s important that you understand the services they’re providing and how they’ll use your information, including if they’ll be sharing it with anyone. You should also take reasonable steps to ensure that the company is legitimate.
To obtain your consent to access your accounts, TPPs can:
Before sharing your details with a TPP you should take reasonable steps to check the TPP is legitimate. In all cases, be vigilant and check the transactions on your account regularly. Once the TPP has your consent and has obtained access to your information, we can’t control how it will be used. See the ‘Be safe’ tab for more information.
Remember, you can withdraw your consent at any time by contacting the TPP or us. See the FAQs below for more information.
Know your rights
Understand the consequences
Keep safe from fraud
For more information on how to protect yourself from fraud and scams visit our online Security Centre
The accounts you can give access to will vary depending on the TPP offering the service.
For those TPPs who get your consent by redirecting you to Santander, you could give them access to your:
TPPs who you share your Online Banking login details with will be able to access information about all of your accounts that are accessible in your Online Banking.
This should be made clear to you by the TPP when you are agreeing to use their services. In some instances it may be limited to 90 days.
In all cases you can withdraw your consent at any time. For more information see the ‘How do I withdraw my consent’ question below.
For payment initiation services, your consent will be required every time a TPP initiates a payment on your behalf. The payments will normally come out of your account straight away, although they can take longer (up to 90 days).
You can contact the TPP to cancel the access to your accounts. Alternatively, you can call us on 0800 9123 123, between 7am - 9pm Monday to Saturday and 9am - 9pm on Sunday. If you are business customer, you can call us at 0800 731 6666, between 7:30am - 9pm Monday to Friday and 8am -2pm on Saturday.
If you’ve provided a TPP with your Online Banking log on details, requesting new ones might be the only way to ensure the access is no longer possible.
You should contact the TPP directly. Once you have authorised the payment, we won’t be able to stop it.
The payments will normally come out of your account straight away, although they can take longer (up to 90 days).
You should check your accounts regularly and if you notice any payments you do not recognise, contact us immediately.
You can call us on 0800 9123 123, between 7am - 9pm Monday to Saturday and 9am - 9pm on Sunday. If you are business customer, you can call us at 0800 731 6666, between 7:30am - 9pm Monday to Friday and 8am -2pm on Saturday.
For more information about responsibility for unauthorised transactions please see the terms of your Santander account. They can be found on the relevant Santander product page, within the ‘Terms & Conditions’ tab.
No. The payments initiated by these companies are faster payments linked to your current account. Any cashback benefits associated with your cards, including Retailer Offers, will not apply.
Retailer Offers is not available on Business cards.
For more information you may want to visit:
To see what these changes to the law and regulation mean for your accounts, go to the ‘Third parties services’ tab on these pages:
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