From 13 January 2018 a number of changes to the law and regulation took place which have impacted some of the services on your account. These allow you access to further services and help you better manage your account, allow you access to further services and help you better manage your account. Your Terms and Conditions were changed to reflect these from 13th January 2018. We’ve also made some changes to improve the services we offer and to make the terms clearer for you.

Credit Limit increases

From 13 January 2018 we're given the Accountholder greater control over how they receive offers of Credit Limit increases. The Accountholder may be able to choose to have Credit Limit increases applied automatically (after 2 months' notice) or only if they tell us they want them to apply. We'll always tell the Accountholder before we increase the Credit Limit (with at least 2 months' notice). We'll notify the Accountholder when this service becomes available to them.
Credit Limit increases and decreases can also be notified to the Accountholder via the document store in Online Banking (where available).

Balance Transfers

We’ve clarified that Balance Transfers are allowed to business accounts that the Accountholder holds with us or another lender. 
Balance Transfers made on a business day before the cut-off time will reach the receiving lender on or before the next business day. If the Accountholder makes the request after this or on a non-business day, it will be received on the business day after that.
We’ve also set out the Accountholder’s rights if a Balance Transfer goes wrong.

  • Where it’s our mistake, we’ll restore the Account to the state it would have been had the payment not been made. The Accountholder can also ask us to contact the receiving lender and ask them to credit the Balance Transfer as if it had been received on the correct date. 
  • Where the Accountholder has given us incorrect details, we’ll use reasonable steps to recover the amount and are entitled to charge a reasonable sum for doing this. 

Summary of the changes (pdf) (1.47 MB)

Changes to the agreement

We’ve clarified when and how we can make changes to the Credit Card Agreement Terms and Conditions (including interest and fees). We can make changes to:

I. take account of an actual, or reasonably expected, change in the interest rates we have to pay for example as a result of a change to the Bank of England Base Rate; 
II. reflect an actual, or reasonably expected, change in our underlying costs or in law or regulation or to our way of doing business, including the introduction of new technology; or
III.  reflect any other actual or reasonably expected change that affects us if it is reasonable for us to pass the impact of the change on to the Accountholder.

Any change we make won’t be more than is reasonably proportionate to the impact of the underlying change on us. We won’t make changes to cover the same cost twice.

As the Card has no fixed end date and the Accountholder can end the agreement at any time, we may also change fees and charges (including removing or adding fees or charges) and other terms at any time.

Changes to the agreement can be notified to the Accountholder by either post, email, the statement, or via the document store in Online Banking (where available).

Summary of the changes (pdf) (1.47 MB) 

The Accountholder is able to give permission to certain third party providers (TPPs), authorised by the FCA or other European regulators, who they may choose to allow to access the Account information and make Balance Transfers from the Account. The Accountholder can instruct a TPP to tell us to make a Balance Transfer on their behalf and we will treat any instruction from a TPP as if it was from the Accountholder.

The Accountholder can’t stop a Balance Transfer once they have authorised a TPP to make it. The Accountholder should check with any TPP they allow to access the Account that they are authorised to carry out the services they are offering.

The Accountholder can instruct a TPP to obtain and hold data about the Account. Once a TPP has authorisation and obtained the data, they will be responsible for the security of this data.

We may refuse to give access to a TPP, for example, if we believe there is a risk of fraud.

Summary of the changes (pdf) (1.47 MB)

Find out more about third party providers


We’ve clarified that if the Accountholder has Online Banking available, we may make statements available via the document store unless they have told us they would prefer them by post. The Accountholder will receive an email from us when the document is ready to view.

This won't affect any existing choices the Accountholder made on how they receive statements.

Allocation of payments

We’ve made it clear that if the Accountholder wants to pay off a recent Transaction, they must first pay off the statement balance. Because payments are applied first against Transactions already shown on the statement, if the Accountholder wants to pay off a recent Transaction (for example a Cash Transaction) they would first need to pay off the balance on your statement.


We’ve clarified that any refund will be treated as a payment towards the Account balance. This means it may not pay off the specific Transaction to which it related.

Summary of the changes (pdf) (1.47 MB)

Account holder’s information

Our terms were updated to reflect that the Accountholder consents to us using their data to provide payment services to them. The Accountholder can withdraw this consent, but if they do, we’ll stop providing payment services to them and may still use their data where we have lawful grounds to do so.

Certain terms relating to the use of the Accountholder’s data have been deleted as these are already covered in the Data Protection Statement.

We’ve clarified that in order to detect fraud, we may use information (i.e. location data) we hold about devices the Accountholder uses, such as mobiles or tablets.

Cash Limit

We’ve simplified the clause on our ability to set limits on Cash Transactions as Cash Limits are covered elsewhere in the agreement.

Limiting the use of the Account

We’ve clarified that unless doing so would compromise our reasonable security measures or otherwise be unlawful, we’ll tell the Accountholder about our reasons for not carrying out a Transaction.

We’ve also clarified that we won’t charge the Accountholder for giving this explanation.


We’ve added a clause that each Cardholder must comply with any security procedures we tell them about.

Using a Card on a mobile device 

The definition of ‘Card’ has been changed so it includes where the Card details have been loaded onto a mobile device.

We’ve also amended the terms on how any Card is used to authorise payments, to make it clear that a Cardholder can make payments from a mobile device i.e. the phone on which a Card has been loaded.

Account alerts

From 13 January 2018, if any person who is a business owner provides us with a mobile phone number or email address, we’ll start registering them for our free Account alerts service so that we can send them messages to notify them when the Account is nearing the Credit Limit.

These alerts will be sent by SMS, unless we don’t have the relevant business owner’s mobile phone number in which case they will be sent by email. We’ll use the details already provided to us so it’s important we have up-to-date mobile phone numbers and email addresses for these individuals. Details can be updated through Online Banking (where available) or by calling us.

These alerts won’t be sent to additional signatories, additional Cardholders or authorised users who aren’t business owners.

If the business owners are happy to receive these alerts, they don’t need to do anything. However each business owner can change or cancel alerts at any time through Online Banking (where available) or by calling us. Any other business owner will continue to receive alerts unless they also cancel them.

In addition to these alerts, there are a variety of other alerts the business owners may find useful. Further details of these can be found in Online Banking (where available) or by calling us.


From 13 January 2018, some complaints about payments will be handled more quickly. We’ll update our complaints leaflet to reflect these changes. Our complaints leaflet is available on request and this information will also be online at Your existing rights to refer any complaint to the Financial Ombudsman Service won’t be affected.

Other changes

As well as updating the terms there are two other changes that we’d like to make you aware of:

  • After 13 January 2018, a new SMS and/or email alert will start to be automatically sent to the business owners indicating when the Account gets close to the Credit Limit.
  • If the Accountholder is an Online Banking customer we’ll be updating the Online Banking Terms and Conditions to make them clearer. There are no changes to how the Account is managed online and updated Terms and Conditions will be available from 13 November 2017.

Summary of the changes (pdf) (1.47 MB)

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