You’ll be able to see if you have new offers by logging into Online Banking, or into the Mobile Banking app.
There may be a limit to the cashback you can earn on individual offers. You can check the full details of any offer from your Retailer Offers page which lets you know if an offer is available once or multiple times and when it expires.
Your offers are tailored to you based on your historical spend of your Santander debit or credit card.
If we notice you have previously purchased goods/services at a certain retailer, we will also send you offers from similar retailers who offer the same products/services so you have more options to where you can shop. For example, if you have previously spent at Sainsbury’s, you will probably see a Waitrose offer available to you as well.
As an additional credit card holder, you must also have a Santander debit card or be the main account holder for another Santander credit card to be eligible for Retailer Offers. You must also be able to log on to your own Online or Mobile Banking, where you can switch on this service. If your only relationship with Santander is as an additional credit card holder, you will not be eligible for Retailer Offers.
To make sure you continue to receive any cashback earned through Retailer Offers, you would need to change your nominated account. To do this, please log into your Online Banking and select ‘view offers’ in the Retailer Offers display box or select ‘go to My Offers’>view offers >settings >change account. Alternatively log into your Mobile banking and select 'my offers'>settings>Change chosen account. The nominated account must be a Santander account, you can choose from the following eligible accounts:
Any Santander current account
Any Santander credit card account (if you are the main card holder)
An eSaver account
1|2|3 Mini Account (in Trust) if you are named as the trustee
Yes, anything you have earned up until you switch off Retailer Offers will be paid into your nominated account as normal the next month. You can switch Retailer Offers off at any time using Settings.
We pay your cashback earnings into your nominated account on or shortly after the last business day of the month after you make your purchase. If you don't receive the cashback you’re expecting you can ring us on 0800 9 123 123. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
From time to time you may receive an offer to earn cashback when you pay by Direct Debit.
Once you've activated the offer you have 60 days to set up the contract with the provider and make 2 qualifying Direct Debit payments. Once the second monthly Direct Debit payment has been made, you qualify for the cashback, which will be paid at the end of the following month.
If you can’t remember your log on details you can easily reset them online
If you’ve forgotten your Personal ID you’ll need:
Your most recent debit or credit card, or
Your account number and sort code, which you can find on your statements
If you've forgotten all your log on details you’ll also need your mobile phone as, for security reasons, we'll send you a One Time Passcode.
You can retrieve or reset your details on your mobile phone (click on ‘Forgotten your log on details?’ from the log on screen), through the Mobile Banking app or over the phone (call 0800 917 9170, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays).
If you're having technical problems, call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
If you have a joint account you can only change your own name or address within Online Banking. If both names or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details. Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address‘.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
Yes. You'll each have your own log on.
When you log on you'll be able to see:
your joint accounts
any other accounts you hold individually or with other people
The person you hold the joint account with won't be able to see your individual accounts when they log on, and vice versa.
If you have a joint account, each account holder must update their own details within their own Online Banking. Please see the 'How do I update my contact details in Online Banking?' Frequently Asked Question to learn how to do this.
If you receive an email that asks for your personal security details, forward it to email@example.com
If someone may already have your personal security details
Call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
To help you spot suspicious emails, we always write our emails in a certain way:
We'll address you personally – not with Dear customer or with your email address
We include the last 3 digits of your postcode above the Santander logo
We never ask for confidential information – either in the email or by linking to a page that needs this information