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What happens after I've applied for my savings account?

For online applications
We'll email you within 5 working days of your application to let you know either that:

  • your account is open (and we’ll include your account details), or
  • we need extra ID – we’ll explain how you can send it to us.

If you’re not already registered for Online Banking you’ll receive log on details in the post 7-10 working days later. 
For phone applications
If we were able to confirm your identity when you called us
we’ll open your account and let you have your account details straight away. We’ll follow up your phone call with a letter confirming the information we spoke to you about.

If we told you that you had to send extra ID we’ll send you a letter explaining what to send and where.

ID checklist

Why am I being asked for further ID?
By law, we must check the identity of each new applicant, even if you're already a Santander customer. We can often ID you electronically. Sometimes though, for instance if you’ve recently moved house or aren't on the electoral roll, we’ll need to ask you to provide documents (such as passport, drivers licence etc) that prove your identity.

What ID do I need to send?
Here’s a list of the types of ID we accept. You’ll need Adobe Reader to open it, you can download it from Adobe's website

What’s the freepost address for sending ID? 
Santander Account Openings
9 Nelson Street

Remember to:

  • Send photocopies, not originals 
  • Photocopy the front and back of documents
  • Write your reference number, name and date of birth on each photocopy.

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