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Tell us once how we can help
We all need help from time to time. If something’s affecting how you manage your accounts, we may be able to help. Whether it
https://www.santander.co.uk/personal/support/customer-support/tell-us-onceHelp with emergencies
We're here to help online and on the phone if you think your card has been lost or stolen, and for other emergencies.
https://www.santander.co.uk/personal/support/customer-support/help-with-emergenciesHow to complain
At Santander we take complaints seriously, find out how you can let us know what’s happened here.
https://www.santander.co.uk/personal/support/customer-support/how-to-complainAccessibility statement
We aim to be an inclusive bank. Find out how we're doing that for our digital services.
https://www.santander.co.uk/personal/support/accessibility/accessibility-statementCustomer identification – Digital Document Verification
Check out our Mobile Banking guide on customer identification and digital documentation verification.
https://www.santander.co.uk/mobiledemo/digital-document-verificationCheques
Check out our Mobile Banking guide and learn how to deposit a cheque with our new app.
https://www.santander.co.uk/mobiledemo/chequesMoving home
Moving home? We’re here to help whether your mortgage is with us already or not. Check how much you could borrow and get step
https://www.santander.co.uk/personal/mortgages/moving-homeWhat documents do I need to apply for a mortgage?
Be well prepared for your mortgage application with all the necessary documents needed, from bank statements to proof of names and addresses. Learn more here
https://www.santander.co.uk/personal/support/loans-and-mortgages/docs-for-mortgageOverdraft repeat use
Repeat overdraft use is when your account is often or always overdrawn, which could lead to high charges. See our page for more information and
https://www.santander.co.uk/personal/support/current-accounts/overdraft-repeat-useMy card isn't working
If your card’s not working in person or online, check if it’s been activated or if there’s enough funds in your account
https://www.santander.co.uk/personal/support/customer-support/card-not-working