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Mobile Banking

Download the app

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Do more anytime, anywhere with Mobile Banking

With our updated app you can do even more banking on the go. Now you can log onto your app using your fingerprint and easily see your running balance.

What you can do with your current accounts, savings and credit cards:

See accounts

  • Check your balances and transactions
  • View your credit card transactions

 

Logging on and staying safe

  • Log on with your credentials, Touch ID, Face ID or Fingerprint

 

Payments
  • View, delete and set up standing orders
  • View and cancel your Direct Debits
  • Pay contacts with a mobile number using Paym
  • Pay people you've paid before and set up new payees

 

And much more

  • Earn cashback with Retailer Offers
  • See your 1|2|3 World cashback
  • View alerts
  • Find your nearest branch using the branch locator

For loans, investments, insurance and mortgages you can check your balance.

It's quick and easy to start using Mobile Banking
If you use an Apple device you’ll need to be running iOS9 or above. If you use Android you’ll need KitKat 4.4 or above. Either go to your app store and search for Santander Personal Banking or we can send you a link directly to the app if you need to download the latest operating system.

You can check if you have the latest operating system:

Android user:

  • Go to settings> about phone> software info

IOS users:

  • Go to settings> general> about

If you've recently been sent log on details in the post you can use Mobile Banking as soon as you’ve downloaded the app. You'll be asked to change the temporary details to more memorable ones the first time you log on.

Sign up for the app
If you don't already have log on details, you can sign up here. To sign up you'll need:

  • your most recent debit or credit card or
  • your banking or saving account details

If you don't have the above then please call us on 0800 9 123 123. We're open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

We will send you a One Time Passcode when you first log on, so your UK mobile phone number must be up-to-date and registered to receive One Time Passcodes. 

Protect yourself

  • Never share a Santander One Time Passcode (OTP) with another person, not even a Santander employee
  • Never download software or let anyone log onto your computer or other devices remotely following or during a cold call
  • Never enter your Online or Mobile Banking details after clicking on a link in an email or SMS.

If you're ever asked to do any of these things, refuse and contact us immediately on 0800 9 123 123.

  • Tell us if you receive any suspicious Santander text messages or emails
  • Keep your device passcode secure and don’t allow anyone else to add their Fingerprint/ Touch ID/ Face ID
  • Make sure your contact details are up-to-date at all times so we can get in touch with you quickly should we need to
  • Change your device passcode immediately if anyone knows it.

Jailbroken or rooted devices
Devices that have been jailbroken or rooted have had their security settings changed from the device standard, which can mean that they are more vulnerable to malware and fraudulent attacks. We block access to the app from these devices as an additional security measure, to help keep your details and your accounts safe.

If your device is jailbroken or rooted, you will need to use the Santander Personal Banking app on a different device. If you don’t want to do this, you can still see your accounts by logging onto Online Banking.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.