The accounts you can give access to will vary depending on the TPP offering the service.
For those TPPs who get your consent by redirecting you to Santander, you could give them access to your:
TPPs who you share your Online Banking log on details with will be able to see information about your other accounts accessible in your Online Banking.
This should be made clear to you by the TPP when you are agreeing to use their services. In some instances it may be limited to 90 days.
In all cases you can withdraw your consent at any time. For more information see the ‘How do I withdraw my consent’ question below.
For payment initiation services, your consent will be required every time a TPP initiates a payment on your behalf. The payments will normally come out of your account straight away, although they can take longer (up to 90 days).
You can withdraw and manage your consents at any time in Online Banking. Simply log on, choose ‘Account Services’ then click on ‘Third party providers’ from the menu.
If you’ve provided a TPP with your Online Banking log on details, requesting new ones might be the only way to ensure the access is no longer possible.
You should contact the TPP directly. Once you have authorised the payment, we won’t be able to stop it.
The payments will normally come out of your account straight away, although they can take longer (up to 90 days).
You should check your accounts regularly and if you notice any payments you do not recognise, contact us immediately.
You can call us on 0800 9 123 123, between 7am - 9pm Monday to Saturday and 9am - 9pm on Sunday. If you are a business customer, you can call us at 0800 731 6666, between 8am - 9pm Monday to Friday and 8am -2pm on Saturday.
For more information about responsibility for unauthorised transactions please see the terms of your Santander account. They can be found on the relevant Santander product page, within the ‘Terms & Conditions’ tab.
No. The payments initiated by these companies are faster payments linked to your current account. Any cashback benefits associated with your cards, including Retailer Offers, will not apply.
Retailer Offers is not available to business banking customers.
For more information you may want to visit:
To see what these changes to the law and regulation mean for your accounts, go to the ‘Third party services’ tab on these pages:
If you can’t remember your log on details you can easily reset them online
If you’ve forgotten your Personal ID you’ll need:
Your most recent debit or credit card, or
Your account number and sort code, which you can find on your statements
If you've forgotten all your log on details you’ll also need your mobile phone as, for security reasons, we'll send you a One Time Passcode.
You can retrieve or reset your details on your mobile phone (click on ‘Forgotten your log on details?’ from the log on screen), through the Mobile Banking app or over the phone (call 0800 917 9170, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays).
If you're having technical problems, call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
If you have a joint account you can only change your own name or address within Online Banking. If both names or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details. Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address‘.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
Yes. You'll each have your own log on.
When you log on you'll be able to see:
your joint accounts
any other accounts you hold individually or with other people
The person you hold the joint account with won't be able to see your individual accounts when they log on, and vice versa.
If you have a joint account, each account holder must update their own details within their own Online Banking. Please see the 'How do I update my contact details in Online Banking?' Frequently Asked Question to learn how to do this.
If you receive an email that asks for your personal security details, forward it to firstname.lastname@example.org
If someone may already have your personal security details
Call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
To help you spot suspicious emails, we always write our emails in a certain way:
We'll address you personally – not with Dear customer or with your email address
We include the last 3 digits of your postcode above the Santander logo
We never ask for confidential information – either in the email or by linking to a page that needs this information