Google Pay

Pay with Google Pay™

Google Pay is the new name for existing Google payment products, including Android Pay.

You can use Google Pay by linking your Santander debit or credit card to your Android™ device. This will allow you to make secure payments with a wide range of Android devices at any contactless terminal and in-app with certain merchants.

What do I need to start using Google Pay?

  • Google Pay works on Android™ devices running Android Lollipop® 5.0 or above.
  • Download the Google Pay app from the Google Play Store.
  • Santander debit or credit card excluding ATM only cash cards, Visa Top-up Debit Card and Business VISA Electron Cards.

Getting started

  • Download – Download the Google Pay app from the Google Play Store.
  • Add a card – Tap the + sign within Google Pay – you may be prompted to set up a device lock if you don’t already have one. You can then use your device’s camera to scan in your Santander card details.
  • Verify – we’ll send you a code to enter into your device and Google Pay is ready to use.

Making a payment

  • Pay in shops – Using Google Pay at any contactless terminals is quick and secure. Just wake the device and hold it next to the contactless terminal. You may need to unlock the device for some transactions. Payments can be made up to any value at most retailers.
  • Pay in-app – Using Google Pay at in-app merchants is also quick and secure. You can pay where you see the "Buy with Google Pay" button.
  • Pay on TfL – Google Pay can be used for Transport for London transactions and is similar to using a contactless card by touching in and out of services. For more information on using Google Pay on Transport for London services, please visit Transport for London

Your accounts are safe if you lose your device
If you lose your device there’s no need to cancel your debit or credit card/s as the details aren’t stored in the Android device. However you must either cancel your digital cards using Android Device Manager or call us on 0800 068 6698.

For lost and stolen cards, please call us on 0800 9 123 123. Lines are open 24 hours a day, 7 days a week. If you lose your cards, you can continue to use Google Pay while we arrange to replace your cards.

Santander Wallet – the easy way to manage your cards and spending
To help you keep tabs on your spending we’ve developed Santander Wallet, a free new mobile app for personal banking customers. To learn more, take a look at more information about Santander Wallet

See our full Terms and Conditions
See our Privacy Policy

Android, Google Pay and Google Play are trademarks of Google LLC.

Frequently asked questions

  • Yes. If you still want to carry your card you can use it to tap and pay with contactless whenever you want. Google Pay makes the Android phone your card and so if you want to use Google Pay you hold your device to the contactless reader instead.

  • Just take your phone along with your receipt and whatever you want the refund on. Shops will be able to refund any purchase made with Google Pay under the same conditions as they would a purchase made with a card or cash.

  • You can manage your Google Pay linked cards within your Android device

     

    On your device, your cards and last 10 transactions can be seen in the app when you touch the card you used to pay.

     

    You can change the default card within the app. To change this at any time touch and hold the card to be used as the default payment card, drag it up to the top of the card stack then release.

  • Yes, you can use Google Pay to pay for your journey but there are a few things to be aware of.

     

    You need to use the same device to tap in and out of journeys so it’s important the battery on your device will last the journey. Using different devices or payment methods will result in being charged the maximum fare.

     

    If you keep a contactless or Oyster card in your phone case, you should remove it before touching your Android phone on a yellow card reader. If you don’t, you could pay for your travel with a card you did not intend to pay with.  

     

    Not all transactions will appear immediately and in some cases may take a few days to be processed.  

     

    For more information on using Google Pay on Transport for London services, please visit the Transport for London website at www.tfl.gov.uk. You can also set up a TfL online account at https://contactless.tfl.gov.uk to see your full journey and payment history with TfL.
     

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.