Search for: business customer service
Santander opens new central London branch
relationships with our customers. We continue to support our community, the local economy and small businesses with the services we provide and we look forward to welcoming customers into the branch." To celebrate the branch opening, the bank is running two exciting competitions in Regent ... branch offers a range of state of the art customer services which include access to digital banking with free wifi for customers to use their own mobile devices as well as special customer tablets, two till positions, three digital ATMs inside the branch and three outside
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-opens-new-central-london-branchEnrique Alvarez appointed as CEO of Santander Retail & Business Banking Division
excited to be leading our new Retail & Business Banking division. Managing our retail business under a single entity allows us to offer products and services that address the customer’s whole need – whether personal or small business – and I look forward ... financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 30 June 2023, the bank had around 19,400 employees and serves around 14 million active customers, 7 million digital customers via a nationwide
https://www.santander.co.uk/about-santander/media-centre/press-releases/enrique-alvarez-appointed-as-ceo-of-santander-retailSantander UK announces Aaron Shinwell to join Homes team
focus on customer experience. For the past two years, Aaron has led HSBC UK’s unsecured lending business and underwriting services function. Tracie Pearce, Chief Customer Officer, Homes at Santander UK said: “We are delighted to welcome Aaron to the Homes team ... expertise and experience in delivering for customers. Aaron will work closely with me and Brad Fordham, our Head of Mortgages, as we explore new opportunities to grow our business, support our broker partners and help even more customers on their homeownership journey.” - Ends
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-announces-aaron-shinwell-to-join-homesSusan Allen appointed as Head of Retail and Business Banking
Head of Retail and Business Banking.Susan will be responsible for all of Santander's UK Retail and Business banking operations spanning 15 million customers and a nationwide network of branches and customer contact centres.She is currently Head of Customer Interactions within the Retail division with ... division over the last three years. He has relentlessly driven the development of our brand and business with new products and services to support customers at the moments that matter most and in a way that best suits them.“I am delighted
https://www.santander.co.uk/about-santander/media-centre/press-releases/susan-allen-appointed-as-head-of-retail-and-business-bankingSantander announces changes to its branch network as it continues to transform for the future
online banking service, chat service and telephone banking facilities to support its customers and has won three industry awards for the accessibility of its mobile banking app in the last 18 months. It is continuously improving its digital services and following customer feedback, has this ... cards through Open Banking and customize their own app homepage, further improving the experience of the bank’s seven million customers who choose to bank digitally. Changing customer behaviour Santander has seen a rapid increase in customers choosing to do their banking
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-announces-changes-to-its-branch-network-as-itSantander UK publish complaints data in line with new FCA guidelines
transformed our customers’ digital experience, launching a series of new products and services, including end-to-end mortgages, allowing customers to quickly and simply remortgage online. The new service could take as little as 40 minutes to complete and provides customers with an instant ... customer at the centre. Our work to deliver an excellent customer experience across all channels continues to be recognised externally, with Santander being awarded the Moneywise Customer Service Award 2016 for the ‘Most Trusted Mainstream Bank’ and ‘Most Trusted for Small Business
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-publish-complaints-data-in-line-with-newSantander UK announces wide-ranging package of support measures for customers impacted by Coronavirus
customers impacted by Coronavirus 27 March 2020 Measures include support for personal customers with agreed overdrafts, credit cards, savings and mortgagesSupport for business customers through Coronavirus Business Interruption Loan Scheme (CBILS) and introduction of new tailored business support processComprehensive online resource1 and online chat2 service ... weeks.Business loans (CBILS): participation in the Coronavirus Business Interruption Loan Scheme (CBILS) in conjunction with the British Business Bank with an online form for customers to apply.Tailored business support: establishment of a new process to get businesses the right support, tailored to their individual circumstances
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-announces-wide-ranging-package-of-supportSantander partners with Worldpay to support business banking and corporate customers
Banking (CCB) customers to access Worldpay services, including best-in-class e-commerce capabilities and point of sale solutions.Santander UK and Worldpay have joined forces to provide better merchant services for customers, using advanced digital technology. The partnership will offer Santander customers secure, scalable ... solutions to help our customers prosper. Our new partnership with Worldpay will give our UK customers access to secure and innovative ways to be accept payments, alongside a suite of value added services to help improve efficiency and grow their business.”Chris Wood, General
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-partners-with-worldpay-to-support-businessSantander UK introduces temporary new measures across overdrafts, loans and credit cards to support customers during Coronavirus outbreak
coming weeks. Business loans (CBILS): participation in the Coronavirus Business Interruption Loan Scheme (CBILS) in conjunction with the British Business Bank, more information is available on our website. https://www.santander.co.uk/business/borrowing-and-finance. Tailored business support: establishment of a new process to get businesses the right support ... corporate customers providing regularly updated advice and tips on managing finances during the Coronavirus outbreak as well as a continuously updated online chat service to deliver guidance to customers and alleviate pressure on call centre teams. Customer support number: a dedicated customer phone line
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-introduces-temporary-new-measures-acrossOnline working capital solution to give UK SMEs access to same day funding
service over the next two months to a group of Santander customers. The pilot period will be used to gather data driven feedback on both the customer experience, and further refine the performance of the credit scoring algorithms determining lending decisions. Sigga Sigurdardottir, Chief Customer ... build a better service for UK businesses." The new service follows an investment in Kabbage in October 2015 by Santander InnoVentures, the corporate venture capital business of Santander Group. Santander InnoVentures mission is to invest in emerging fintech businesses which offer innovative technologies that
https://www.santander.co.uk/about-santander/media-centre/press-releases/online-working-capital-solution-to-give-uk-smes-access