Santander UK announced today the appointment of Susan Allen as Head of Retail and Business Banking.
Susan will be responsible for all of Santander's UK Retail and Business banking operations spanning 15 million customers and a nationwide network of branches and customer contact centres.
She is currently Head of Customer Interactions within the Retail division with responsibility for leading for all of Santander’s retail contact centres, branches, provision of wealth and private banking and Cater Allen services.
Prior to joining Santander in 2015 as Chief Transformation Officer, Susan worked for RBS for over 25 years in a variety of roles including CEO, Customer Solutions Group, Commercial and Private Banking at RBS, supporting a wide range of businesses from SME’s to major international corporates.
Susan replaces Javier San Felix who after three years in the role is returning to the Santander Group.
Susan will start her role by the end of the year, subject to regulatory approval.
Santander UK CEO Nathan Bostock said: “I would like to take the opportunity to thank Javier for his leadership of the division over the last three years. He has relentlessly driven the development of our brand and business with new products and services to support customers at the moments that matter most and in a way that best suits them.
“I am delighted to be able to appoint Susan as our new Head of Retail and Business banking. She brings extensive banking experience across both Retail and Corporate and is already a key member of our leadership team. I look forward to working with Susan to continue to serve our customers and support them to prosper.”
Susan Allen said: “I am really excited to have the opportunity to develop Retail and Business banking here at Santander, to ensure that we are the best bank for our customers and our communities. It is a privilege to lead such a dedicated and loyal team."
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Susan has worked in the Financial Services industry for over 25 years and has extensive experience spreading across Retail Banking, Corporate Banking, Global Banking, Operations and strategic central functional roles.
Before joining Santander Susan was the CEO, Customer Solutions Group, Commercial and Private Banking at RBS, which included the UK asset management, invoice finance, cash and trade businesses supporting a wide range of businesses from SME’s to major international corporates.
Since joining Santander in 2015 she has held the positions of Chief Transformation Officer and Managing Director, UK Banking. She is now currently the Head of Customer Interactions and sits on the Executive Committee. Her responsibilities encompass the leadership for all of Santander’s retail contact centres, branches, provision of wealth and private banking and Cater Allen services.
Throughout her career Susan has been a champion of diversity and inclusivity and is currently the Executive Sponsor of the Santander LGBT network. Under her leadership and guidance the network has trebled in membership and been recognised externally for its progressive achievements. She is also an active sponsor of the Santander Returnships, Apprenticeships and Traineeships, all of which reflect her personal drive and commitment to ensure we have a working environment that allows everyone to thrive.
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2018, the bank has c24,200 employees. It serves around 15 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful market share in 10 core markets in Europe and the Americas, and is the largest bank in the euro zone by market capitalization. At the end of June 2018, Banco Santander had EUR 981 billion in customer funds (deposits and mutual funds), 140 million customers, 13,500 branches and 200,000 employees. Banco Santander made attributable profit of EUR 3,752 million in the first half of 2018, an increase of 4% compared to the same period last year.
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