Ready to buy your first place?
Buying your first home is exciting but can be a little scary. Our First Time Buyer Hub can help you plan and be ready. We’re here to help at every step.
Saving for your first home?
Our First Home Saver helps you get there. And every month to the end of the year, one saver wins £10k that could be used towards their deposit. T&Cs apply.
Get £180 when you switch your current account to us
Complete the full switch within 60 days, set up 2 household Direct Debits and pay in £1,500. T&CS and exclusions apply.
Support for Personal customers
Financial support
Products
Customer support
Independent service quality survey results
Personal current accounts (GB)
Published February 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Take a look at the latest published results
Personal current accounts (NI)
Published February 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 12 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Take a look at the latest published results
Authorised push payment (APP) fraud rankings in 2024
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. Information about Santander’s performance prior to the introduction of the reimbursement requirement in October 2024 can be found in PSR’s latest APP Scams Performance Report published in February 2026.