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Online Banking Service Terms and Conditions
The terms and conditions for Santander Online Banking.
https://www.santander.co.uk/personal/support/ways-to-bank/online-banking-service-terms-conditionsService Quality Metrics
The regulator asks all banks to publish their service quality information. It includes how to get help and support and open a current account.
https://www.santander.co.uk/personal/support/customer-support/service-quality-metricsSupporting customers in prison
confirm the customer's situation and the change of address request.Service their existing accountCustomers can only access their accounts under exceptional circumstances. For example, paying solicitor bills or sending money to their prison account. If a customer needs access to their account, they can write ... specified prison.The customer’s letter must:outline the exceptional circumstance for the accesscontain the customer’s full name, date of birth, account number if known, current address and any previous addressesbe on letterhead paper, signed by the customer and supported in a letter
https://www.santander.co.uk/personal/support/customer-support/customers-in-prisonHome
ready-made funds. Fees apply. Capital is at risk. Investments should be held for 5+ years. Something big on the horizon? New car, home improvements or another big expense? We have loans from ... Products Current accountsMortgagesCredit cardsSavingsInvestmentsInsuranceLoans Customer support Our branchesSupported bankingContact usCheque depositsChanging your personal detailsMake a payment or transferTrouble logging on to Online Banking Independent service quality survey results Personal current accounts (GB)Published February 2026As part of a regulatory requirement, an independent survey was conducted
https://www.santander.co.uk/personalKids Pass Offer
Save on days out with family or friends with a free 12-month Kids Pass membership when you open a new Santander savings or cash
https://www.santander.co.uk/landing/savings/kids-pass-offerBrexit and Santander UK plc
The UK has left the European Union. We’d like to reassure customers that we remain committed to our customers and to the United Kingdom
https://www.santander.co.uk/personal/support/customer-support/brexit-and-santander-uk-plcMaking a claim, finding your policy documents and other information about your policy
Learn how to make a claim for types of Santander UK insurance, using this online guide (including discontinued policy types). Find out more at santander.co.uk
https://www.santander.co.uk/personal/support/insurance/making-an-insurance-claimBereavement
We want to help you at this difficult time. Our specially-trained bereavement team is on hand, and we've prepared a number of guides
https://www.santander.co.uk/personal/support/customer-support/bereavementHome deposit calculator
Find out how much you could save for a down payment on a home with our quick and easy home deposit calculator.
https://www.santander.co.uk/personal/mortgages/mortgage-calculators/home-deposit-calculatorLegal information
This is our legal information, including website legals, privacy and cookie policies.
https://www.santander.co.uk/personal/support/customer-support/legal-information