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Need to report a lost, stolen or damaged card?

The easiest way for you to report your card as lost, stolen or damaged, is through our mobile banking app. Simply log on to the app, click ‘More’, then ‘Cards’ and choose the card you want to report. Click ‘Report as lost, stolen or damaged’.

Alternatively, if you think you’ve misplaced your card, you can freeze and unfreeze it in the mobile app instead of cancelling it right away.

You can also report your card as lost or stolen by speaking to our digital assistant Sandi, available 24/7. Just log on to your mobile banking app, choose ‘More’, ‘Help and contact’, then ‘Chat with us’. You can also ask Sandi in Online Banking

For more information or, if you'd like more support, you can visit our contact us page.

The replacement card will arrive in 4–5 working days, the PIN will arrive separately and can also be viewed in the Mobile App. Cards being sent overseas will arrive in 7 working days.