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Santander continues to see fall in complaints
decreased through every reporting period since the first half of 2010. Looking specifically at Banking and Credit Card complaints, Santander continues to make improvements, with the latest data showing 58,199 complaints. Banking complaints per thousand customers stand at 2.2/1000, a significant decrease from ... also became the first UK bank to introduce blockchain technology for international payments, through a new app. The app has initially been rolled out as a staff pilot and enables payments of between £10 and £10,000 to be made, at any time
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-continues-to-see-fall-in-complaintsSantander removes unarranged overdraft fees on 1|2|3 current accounts
alerts2.- Ends -The information contained in our press releases is intended solely for journalists and should not be used by consumers to make financial decisions. Notes to editorsArranged overdraft fees for adult current accounts are £1 per day for usage ... transactions on their account, such as when the account balances falls below a set amount (e.g. £100) or if a payment over a certain amount (e.g. £50) is made from the account.About UsSantander UK is a financial services provider
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-removes-unarranged-overdraft-fees-on-123-current-accountsSantander supercharges student account with launch of £100,000 cash prize draw
enter the prize draw, customers must open a Santander Edge student current account between 22 July 2025 and 17 October 2025 - and make a debit card transaction – by 31 December 2025. Each debit card transaction equals one entry to the prize draw ... their spending through My Money Manager.A contactless debit card, digital banking (mobile banking app and online banking) and contactless payments with an Apple, Android or Samsung device. Chris Knight, Head of Customer Value, Santander UK said: “For many, university
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-supercharges-student-account-with-launch-ofSantander launches up to £150 cashback offer on new life insurance policies
Ends - The information contained in our press releases is intended solely for journalists and should not be used by consumers to make financial decisions. Notes to Editors This is a limited offer which applies to new applications received from 1 August ... cashback the mortgage or Edge/EdgeUp account must also be open at the time the life policy qualifies for the cashback payment. Santander will aim for the cashback to be paid after 280 days of the policy start date, providing; The completed application
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-up-to-ps150-cashback-offer-on-newThe Santander Quarterly Scamtracker reveals £16.7m stolen by fraudsters in Q3 2025
number of claims reported by Santander customers when compared to Q2. An advance fee scam typically sees a scammer requesting upfront payment for a service or product that is never delivered.The data shows that the most common tactics used by criminals were online job scams ... accounted for £226,125 stolen. This scam sees customers enticed by the offer of a job, then asked for upfront payments for courses, or background checks to be completed. Insight from Santander shows that around one in five of these scams start
https://www.santander.co.uk/about-santander/media-centre/press-releases/the-santander-quarterly-scamtracker-reveals-more-than-1One in five UK adults are proactively contacting their bank when in need of financial support, according to new research
feeling the pressure this month, you’re not alone. While we’re not seeing a significant increase in customers missing payments, last year we spoke with 741,000 customers who had concerns – up more than 11% from 2022. “There ... here to help. We can’t change things over night, but we can help you relieve some of that worry, make positive choices, and ultimately get back on track.” In January, Santander typically sees a 15% rise in customer calls
https://www.santander.co.uk/about-santander/media-centre/press-releases/one-in-five-uk-adults-are-proactively-contacting-theirFirst-time buyers Whatsapp their broker at least weekly, finds Santander's latest Broker Perception Barometer
direct result of working with a broker. The average first-time buyer saved £123 a month on their monthly payments, just shy of the overall average savings of £127. Santander’s research shows it’s not all about the money ... Ends - The information contained in our press releases is intended solely for journalists and should not be used by consumers to make financial decisions Notes to Editors: 1. Research conducted by Opinium on behalf of Santander amongst
https://www.santander.co.uk/about-santander/media-centre/press-releases/first-time-buyers-whatsapp-their-broker-at-least-0Mortgage brokers remain essential to navigating homebuying journey in a digital age, according to Santander’s Broker Perception Barometer
last year said they saved money by going through a broker. On average, borrowers saved £125 a month on their mortgage payments thanks to working with a broker, and those in the South East saw the biggest financial benefits, saving on average ... broker can provide. AI provides support at the initial stages of deal research and exploration – but when it comes to making concrete life decisions, nothing can match the trust that is built through a broker.”Santander continues to see the vast majority
https://www.santander.co.uk/about-santander/media-centre/press-releases/mortgage-brokers-remain-essential-to-navigatingCatch fraudsters, not feelings: Santander issues Valentine’s Day warning as nearly £8m handed to scammers in 2024
personal questions or giving inconsistent details• Excuses for why they can’t meet in person or make video calls• Moving the conversation off dating sites quickly to email or messaging apps ... talk to someone you trust before sending money.• Be honest with your bank if they question a payment – they’re trying to protect you.• Don’t be embarrassed – if something feels
https://www.santander.co.uk/about-santander/media-centre/press-releases/catch-fraudsters-not-feelings-santander-issuesSantander renews sponsorship of London's cycle hire scheme
work with Santander following their renewal of the scheme’s sponsorship. We are looking forward to working with them to make the iconic cycle hire scheme even better over the coming years, to ensure that even more Londoners and visitors can discover ... consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-renews-sponsorship-of-londons-cycle-hire