Santander Personal Banking
Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.
What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
How does Santander use cookies?
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be.
We use cookies to obtain information about your visits and about the device you use to access our website.
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.
Here are some examples of how we use cookies
- Without cookies enabled you can't use Online Banking. It uses cookies to protect you online and to prevent fraudulent activity.
- If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to make it work.
- Without cookies enabled you can't apply online for our products. This is because our application forms use cookies to make sure that your application is secure and protected from fraud.
- Our website analytics services, categorised as ‘Experience and insight’ use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
- Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
- Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my ID' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
Third Party Websites
Our website may link through to third party websites that may also use cookies which we don’t control. We recommend that you check the privacy and cookie policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third party websites.
Tracking technologies in our emails
As well as the cookies we use on our website, we use web beacons and link tracking in emails. Using both technologies means we can try to improve the emails we send you.
Web beacons help us understand whether you’ve opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.
Link tracking helps us understand who has clicked through from an email to visit our website. We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website.
Don’t want tracking technologies in email?
If you don’t want to accept tracking technologies you can choose to:
- Not open any of our emails
- Avoid clicking any links if you’ve opened an email, or
- Set your browser security settings to block all cookies.
Essential cookies: These cookies are essential for the running of our websites.
The table below details the essential cookies that we use.
There are some ‘session’ cookies which are unique to each time you visit our site and won’t be stored on your device after you leave. We don’t list them all.
| Cookie | Name | Description |
|---|---|---|
| Cookie Consent Management | cookieConfiguration cookieOcultar hideCookieBanner OptanonAlertBoxClosed OptanonConsent | Used to show cookie consent and remember your choices about cookies on this website. Where you’ve previously indicated a preference, it will be stored in this cookie so the site remembers it when you come back. |
| Vimeo | __ssid player sd_client_id continuous_play_v3 __qca Vuid | These are vimeo cookies and are used to play/upload videos. |
| Liveperson | LPSessionID LPSID-57208801 lpTestCookiennnnnnnn LPVID LPVisitorID LPSID-nnnnnnnn ADRUM_BT SameSite | Makes sure that you can use ‘chat’ to contact us and ask questions when you’re using our website. |
| Santander | SantanderUKLang ContentServerDLV_JSESSIONID SantanderUKMenuOP mortgage_budget_planner RT ss_cookie SanUK_ID NewUniversalCookie deviceTokenFSO deviceTokenCookie ESCECTX JSESSIONID_* splash_santanderuk_personal_20140304 XSRF-TOKEN __cfduid GUEST_LANGUAGE_ID | Helps us to improve the experience and security of our website and apps. |
| Youtube | YSC GPS VISITOR_INFO1_LIVE | Lets you watch helpful videos on our webpages. |
| Dynatrace | dtLatC dtPC dtCookie dTValidationCookie rxvt rxVisitor dtSa | Helps us to monitor activity and improve your ongoing customer experience for Online Banking |
| Investment Hub investmenthub.santander.co.uk | _RequestVerificationToken ASPXAUTH Sentinel | Used for website security and to identify you once you have logged on to the Investment Hub |
| Optimise Media | OMG-Channel-1998346 OMGID OMGSession OptimiseKey | Tracks if you were referred to us by a price comparison website or advertiser and allows us to measure the outcomes. |
| AWS | AWSALB AWSALBCORS | Manages customer usage to provide system stability. |
| Santander Boosts | RewardsCookie | Maintains security by making sure that Santander Boosts is only available through our website and mobile app. |
| Biocatch | Bmuid cdContextId cdSNum | Helps us to improve the experience and security for Online Banking. |
Non-Essential
Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our website:
- they help us to make the website easier to use and help you find what you need more easily;
- they help us to test and improve the content you see; and
- we can understand if you found out about our products and services through a price comparison website.
The table below details the experience and insight cookies that we use.
| Cookie | Name | Description |
|---|---|---|
| Maxymiser | mmapi.tst mmapi.store.p.0 mmapi.store.s.0 mmcore.tst mm-t*-marker | Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience. |
| Adobe | s_* AMCV* dpm everest_session_v2 demdex everest_g_v2 ev_sync_dd lastActiveField SAN_olb_recorded_login_status event8* transaction-serializer-* SAN_olb_monthly_logins-* TEST_AMCV_COOKIE_WRITE | Helps us to understand whether cookies are enabled in your browser and lets us know who you are and where you’re going on our websites. |
| Adobe Target | mbox at_check* | Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience. |
| _utm* _gcl_aw _gac_UA-85738809-01 _ga _gac_UA-76641-8 _gcl_dc | Measures website performance and tracks customer behaviour to improve your ongoing customer experience. | |
| Medallia | backendDataInSessionFlag LAST_INVITATION_VIEW DECLINED_DATE kampyleInvitePresented kampylePageLoadedTimestamp kampyleSessionPageCounter kampyleUserSession kampyleUserSessionsCount kampyle_userid kampyleUserPercentile mdLogger md_isSurveySubmittedInSession | Used to help manage our online visitor survey and to make sure that you don’t see the survey every time you visit. |
| Glassbox | _cls_s _cls_v | Helps us to understand our website content and activity; and improve your ongoing customer experience |
| Dynatrace | dtLatC dtPC dtCookie dTValidationCookie rxvt rxVisitor dtSa | Helps us to monitor activity and improve your ongoing customer experience for santander.co.uk |
| Matomo | _pk_id _pk_ses | Creates a unique visitor ID and stores a few details about you and your visit when logged on to Santander Boosts. |
Marketing cookies: These cookies help us manage the online advertising you see from us:
- they allow us to control how often you'll see our adverts online;
- they allow us to show you more relevant messages and offers; and
- they make your online journey better and more consistent.
Disabling these cookies won’t stop you from seeing our advertising. You may see adverts from us that could be less relevant to you.
The table below details the marketing cookies that we use.
| Cookie | Name | Description |
|---|---|---|
| Doubleclick | IDE test_cookie _uetvid | Identifies information about you to prevent you being shown advertising you have seen before. |
| fr ATN AA003 _fbp | Tracks your activity across the web to make sure advertising is relevant to you. | |
| _uetsid _gcl* _GRECAPTCA | Ensures advertising you see on our website is relevant to you. | |
| Snapchat | X-AB _schn | Tracks your activity across the web to make sure advertising is relevant to you. |
| guest_id_marketing guest_id guest_id_ads personalization_id muc_ads | Tracks your activity across the web to make sure advertising is relevant to you. | |
| TikTok | _ttp | Tracks your activity across the web to make sure advertising is relevant to you. |
Deleting and controlling cookies in browser
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developers website.
We use experience and insight cookies in the Mobile Banking app to collect data on usage and to improve the overall experience of the app.
You can manage your cookie preferences at any time on your Mobile Banking app. Follow the steps below to get started.
- Logon to the Mobile Banking app
- Tap ‘Menu’
- Choose ‘Settings’
- Tap ‘Cookie preferences’
We use non-essential cookies in our Business Mobile Banking app to understand how people use it and to improve the experience for everyone. You can change and manage your Business Mobile Banking app cookie settings at any time. Follow the steps below to get started.
- Log on to the Business Mobile Banking app.
- Tap the settings icon in the top-right corner.
- Tap ‘Manage cookie preferences’.
Santander Corporate
Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be.
We use cookies to obtain information about your visits and about the device you use to access our website.
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.
Here are some examples of how we use cookies
- Without cookies enabled you can't use Connect Online Banking. It uses cookies to protect you online and to prevent fraudulent activity.
- If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to make it work.
- Our website analytics services, categorised as ‘Experience and Insight’ use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
- Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
- Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my IDs' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
Our website may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookies policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third party websites.
As well as the cookies we use on our website, we use web beacons and link tracking in emails. Using both technologies means we can try to improve the emails we send you.
Web beacons help us understand whether you’ve opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.
Link tracking helps us understand who has clicked through from an email to visit our website. We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website.
If you don’t want to accept tracking technologies you can choose to:
- not open any of our emails
- avoid clicking any links if you’ve opened an email, or
- set your browser security settings to block all cookies.
The cookies we use are described below
Essential cookies: These cookies are essential for the running of our websites.
There are some ‘session’ cookies which are unique to each time you visit our site and won’t be stored on your device after you leave. We don’t list them all.
The table below details the essential cookies that we use.
| Cookie | Name | Description |
|---|---|---|
| Adobe | AMCV_* AMCVS_* Test everest_g_v2 | Used to make sure cookie consent is working as expected and helps to see if cookies are enabled. |
| Cashfac | obfuscatedvalue | Used for session management. |
| Cookie consent management | OptanonConsent OptanonAlertBoxClosed | Used to show cookie consent and remember your choices about cookies. Where you've previously indicated a preference, it will be stored in this cookie, so the site remembers it when you come back. |
| Dynatrace | dtCookie dtPC rxVisitor rxvt dtSa | Helps to monitor activity and improve your ongoing customer experience. |
| IAB Europe Transparency & Consent Framework | eupubconsent | Used to store the user's consent to the data collection purposes. |
| Publisher | Company_user | Cookie to identify previous user access to remember its application preferences. |
| Publisher | Locale | Cookie to identify the region of the user of the application. |
| Salesforce | CookieConsentPolicy X-Salesforce-CHAT LSKey-c$CookieConsentPolicy BrowserId | used to apply end-user cookie consent preferences, to provide live chat functionality and for security protections. |
| Santander | JSESSIONID DWRSESSIONID _id _cid checkbox NewUniversalCookie ss_cookie JSESSIONID_* attALIAS organizationId splash_santanderuk_corporate_20160510 RenderCtx BrowserId_sec Language sfdc-stream AWSALB AWSALBCORS visid_incap_ incap_ses_* | Helps us to improve the experience and security. It also makes sure that you can use the Santander Chat functionality. |
| Web browser application | QuandientCookie | Used for website security and to identify you once you have logged in. |
Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our website:
- they help us to make the website easier to use and help you find what you need more easily;
- they help us to test and improve the content you see; and
- we can understand if you found out about our products and services through a price comparison website.
The table below details the experience and insight cookies that we use.
| Cookie | Name | Description |
|---|---|---|
| Adobe | test ss_cc s_ecid demdex dpm s_* everest_g_v2 | Measures website performance and tracks customer behaviour to improve your ongoing customer experience. |
| Dynatrace | dtCookie dtPC rxVisitor rxvt dtSa | Helps to monitor activity and improve your ongoing customer experience. |
| Google Analytics | _ga _gid _gat_UA-nnnnnnn-nn _gclxxxx | Used to distinguish unique users by assigning a randomly generated number as a client identifier, to store and update a unique value for each page visited and to limit the amount of data recorded by Google on high traffic volume websites. |
Marketing cookies: These cookies help us manage the online advertising you see from us:
- they allow us to control how often you'll see our adverts online;
- they allow us to show you more relevant messages and offers; and
- they make your online journey better and more consistent.
Disabling these cookies won’t stop you from seeing our advertising. You may see adverts from us that could be less relevant to you.
The table below details the marketing cookies that we use.
| Cookie | Name | Description |
|---|---|---|
| Adobe Marketing Cloud | AMCVS_9C3940D7546235980A2%40AdobeOrg AMCV_9C3940D7546235980A2%40AdobeOrg | It stores a unique visitor identifier and uses an organisation identifier to allow a company to track users across their domains and services. |
| Doubleclick | IDE | Identifies information about you to prevent you being shown advertising you have seen before. |
Lidc li_gc | Identifies information about you to make sure advertising is relevant to you. | |
| Microsoft | SRM_B | Ensures advertising you see on our website is relevant to you. |
| Youtube | CONSENT | Ensures you see videos relevant to your location. |
Deleting and controlling cookies in browser
Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit aboutcookies.org
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
Take a look at our Privacy policy