We're making some changes to how you bank and shop online as a result of new regulation which affects the whole banking sector.

We're making the changes over time and you'll start to see them soon.

Online Business Banking screens

When you log on, you'll notice that the Online Business Banking log on screens look different to before. We've got a new design and we've made it easier for you to log on.

You'll now only need your security details to log on. You won't need Image & Phrase anymore.

Screenshot of the new log on screen for Online Business Banking

 

Changes to how you authorise online card purchases

When you shop online, you may sometimes be asked to take an extra step to verify that it's you making your purchase using the mobile app or an OTP. 

In Spring 2020 we'll be making more changes, as the new regulation asks us to add an additional check to confirm it's you when logging in to Online Business Banking. You can do it in one of two ways:

1. By having our mobile business banking app.

When you log on to Online Business Banking you'll be referred to the mobile app, which will simply ask you to use your security details as the additional check that it's you. You can then continue to use Online Business Banking as you normally do.

2. By using the One Time Passcode (OTP).

If you don't have our mobile business banking app, we'll send you an OTP to your mobile phone as the additional check that it's you.

Whichever way you choose, we're only using the mobile business banking app or the OTP to help confirm it's you. You can continue to use Online Business Banking as normal once the check has been done.

If you haven't already, download our mobile business banking app and follow the instructions to get started.

  • If you have an Apple device go to the App Store and search ‘Business Banking’.
  • If you have an Android device go to Google Play and search ‘Business Banking’.
  • Or click the links below.

app store badgegoogle play badge

Once you have the app, you may find that Mobile Business Banking is another convenient way for you to bank. Lots of our customers use both Online and Mobile Business Banking. 

What you should do if you can't download the app?

To download our app, you'll need to make sure you have the latest operating system running on your device. 

Don't worry if you can't download the mobile business banking app - you can still continue to use Online Business Banking as normal, we'll send you an OTP as the additional check to confirm its you. Please make sure we have the correct mobile number for you for the OTP.

We're committed to helping you understand the importance of these changes and how they impact you. Here are some of the questions customers are asking us about the new banking regulation.

Will I be able to use Online Business Banking without using a mobile phone?

Using a mobile phone to authenticate certain things you do in online banking is an option, you can find out more about our mobile banking app here. If mobile phone is not an option for you then talk to us about alternatives.

What happens if I'm also a Personal Banking customers?

The changes will affect both personal and business customers.

If you need to get in touch with us log on to Online Business Banking and send us a secure message or call us on 0800 169 6677.

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