- If you have an Apple device go to the App Store and search ‘Business Banking’.
- If you have an Android device go to Google Play and search ‘Business Banking’.
- Or click the links below.
Once you have the app, you may find that Mobile Business Banking is another convenient way for you to bank. Lots of our customers use both Online and Mobile Business Banking.
What you should do if you can’t download the app?
To download our app, you’ll need to make sure you have the latest operating system running on your device.
Don’t worry if you can’t download the mobile business banking app – you can still continue to use Online Business Banking as normal, we’ll send you a OTP as the additional check to confirm its you. Please make sure we have the correct mobile number for you for the OTP.
Here to help
We’re committed to helping you understand the importance of these changes and how they impact you. Here are some of the questions customers are asking us about the new banking regulation.
Why do we need a second way to authenticate?
The new regulation asks Santander to complete an additional check to confirm it’s you when you log on to Online Business Banking or perform certain transactions.
Do I need to have the mobile business banking app to continue banking online?
No, you’ll still have the option to use One Time Passcode (OTP).
I don’t want to download the mobile business banking app, will I need to move my account to another company?
No, you will be able to use OTP as a way to confirm it’s you.
Will I be able to continue using Online Business Banking without a mobile?
We require you to have a mobile phone because for some transactions we need to text you a One Time Passcode for authorisation. This is highlighted in our terms and conditions.
Will I still need to enter a password or check my Image & Phrase?
No, we’re removing these steps with the introduction of the mobile business banking app or OTP check. You’ll still need to use your password for certain transactions if you call us.
What happens if I’m also a Personal Banking customer?
The changes will be affecting both personal and business customers. You’ll need to use the personal mobile app for personal Online Banking and the business mobile app for Online Business Banking.
If you need to get in touch with us
Log on to Online Business Banking and send us a secure message.
Or call us on 0800 169 6677.