To help with a smooth transition some of the changes will be phased over the coming months. We’ll be making some of the changes soon, such as a new look and feel as well as some changes to the security details such as removal of password, image/phrase and full entry of security number (for those who haven’t already).
We’ll be in touch to let you know when to expect to see changes to how you log on to Online Business Banking or you can check back here for updates.
You already enter your security details to gain access to Online Business Banking.
The new regulation asks us to add an additional check to confirm it’s you. You can do this one of the following two ways:
1. By having our mobile business banking app.
When you log on to Online Business Banking you’ll be referred to the mobile app, which will simply ask you to use your security details as the additional check that it’s you. You can then continue to use Online Business Banking as you normally do.
2. By using One Time Passcode (OTP).
If you don’t have our mobile business banking app, we’ll send an OTP to your mobile phone as the additional check that it’s you.
Whichever way you choose, we’re only using the mobile business banking app or the OTP to help confirm it’s you. You can continue to use your personal Online Business Banking as normal once the check has been completed.
Changes to how you authorise online card purchases
When you shop online, you may sometimes be asked to take an extra step to verify that it's you making your purchase using the mobile app or via an OTP.