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Need to report a lost, stolen or damaged card?

The easiest way for you to report your card as lost, stolen or damaged, is through our mobile banking app. Simply log on to the app, click ‘More’, then ‘Cards’ and choose the card you want to report. Click ‘Report as lost, stolen or damaged’.

Alternatively, if you think you’ve misplaced your card, you can freeze and unfreeze it in the mobile app instead of cancelling it right away.

You can also report your card as lost or stolen by speaking to our digital assistant Sandi, available 24/7. Just log on to your mobile banking app, choose ‘More’, ‘Help and contact’, then ‘Chat with us’. You can also ask Sandi in Online Banking

For more information or, if you'd like more support, you can visit our contact us page.

The replacement card will arrive in 4–5 working days, the PIN will arrive separately and can also be viewed in the Mobile App. Cards being sent overseas will arrive in 7 working days.

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Santander UK plc Terms and Conditions for Samsung Pay

Read our terms and conditions if you've registered our cards with Samsung Pay.

https://www.santander.co.uk/personal/support/ways-to-bank/pay-with-your-phone/samsung-pay-terms-and-conditions

Your bank card

From using more recycled PVC when we make cards, to sending out fewer cards, we're making an effort to be greener with plastic

https://www.santander.co.uk/personal/support/greener-living/being-green-with-plastic/your-bank-card

Mobile Banking

Our mobile app makes it easier to do what you need on the go, and it comes with My Money Manager built-in. Keep your

https://www.santander.co.uk/personal/support/digital-banking/on-your-mobile

Business Current Account – Classic

customers How can we help you?Changes to current accountsReport a lost or stolen cardHelp with Online BankingHelp with Mobile BankingT&C and important informationHow to update your contact detailsUsing your debit card outside the UKBereavement supportVisit help and support Digital banking with

https://www.santander.co.uk/landing/current-accounts/transfer/business-current-account-classic

Travelling

See how to use your credit or debit card abroad and any fees or payments involved. Also, learn how to order travel money, travel insurance

https://www.santander.co.uk/personal/support/credit-cards/travelling

Digital Banking basics

time. Then tap ‘Done’.Turn on stolen device protectionGo to ‘Settings’, then tap ‘Face ID & Passcode’.Enter your device passcode.Tap ‘Stolen Device Protection’, then toggle ‘Stolen Device Protection’ on. This will need Face ... like your home or work. These help stop someone who has stolen your device from making changes to it.Face ID or Touch ID authentication: some actions, such as viewing stored passwords and credit cards, need to authenticate with Face ID or Touch ID. There

https://www.santander.co.uk/personal/support/digital-banking/digital-banking-basics

Latest fraud updates

This is where our fraud team will share details about the latest types of financial fraud or scams being reported across the UK. Read more

https://www.santander.co.uk/personal/support/fraud-and-security/fraud-updates

Travel insurance

Apply online for a 30% discount on your travel insurance. Existing customers only. Our 5-star travel insurance can give extra protection whilst you are

https://www.santander.co.uk/personal/insurance/travel-insurance

Annual travel insurance

Annual travel insurance covers you for all your trips in 12 months. You can even chose a European or worldwide policy to suit you. Get

https://www.santander.co.uk/personal/insurance/travel-insurance/annual-travel

Cheques

You can pay in cheques using our Mobile Banking app, cash machines, over the counter at our branches and at post offices, or by post

https://www.santander.co.uk/personal/support/ways-to-bank/cheques