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Santander accepts failings in connection with historical probate and bereavement processes
comprehensive tracing exercise and has already successfully transferred the majority of funds in deceased customers’ accounts to their rightful beneficiaries, with compensatory interest where appropriate.The bank has also conducted a root and branch review of its probate and bereavement processes and systems, making ... experience through forums run by UK Finance (and the BBA prior to this). We have helped to create a cross-industry set of Bereavement Principles and are supporting the industry-wide death notification service launched in June 2018.Nathan Bostock, Santander UK CEO, said
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-accepts-failings-in–connection-with-historical- probate-and-bereavement-processesSantander launches new payment process to combat the rise in payment scams
alerted to the fact that scammers will often pressurise them into making an immediate payment. Customers will have the option to set a cooling-off period, giving them time to change their mind and cancel the payment if necessary. Customers are asked to confirm they ... bank’s name will now also be displayed based on the sort code so customers can see clearly where their payment is going. This is designed to help in instances where customers are asked to move money to a ‘safe’ account
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-new-payment-process-to-combat-the-rise-in-payment-scamsPound worth an average of 12.8 per cent less in holiday hotspots this summer
make a significant difference in terms of interest rates and charges for payments and withdrawals. Matt Hall, Head of Banking and Unsecured Credit at Santander commented: “With the pound losing a significant amount of value on most popular currencies over the past year, holidaymakers ... When it comes to anticipated payment methods for holiday spending, cash exchanged into local currency while still in the UK will account for 40 per cent of overseas spend, 22 per cent will be on credit cards and 16 per cent on debit cards. Seven
https://www.santander.co.uk/about-santander/media-centre/press-releases/pound-worth-an-average-of-128-per-cent-less-in-holidayEight UK lifestyle firms on Santander trade mission to growing UAE retail market
retail market 1 December 2018 UAE’s retail market worth $35 billion and expected to continue growingVisitor numbers to Dubai are set to increase from 16 million in 2018 to 20 million in 2020Santander’s latest trade mission took eight UK lifestyle firms ... billion spent in 2017. The UAE retail market is dominated by Dubai, whose market share was valued at $35 billion in 2017, accounting for 67%. Sales in the Emirates are expected to continue growing by 5.6% a year on average between now and 2021, presenting
https://www.santander.co.uk/about-santander/media-centre/press-releases/eight-uk-lifestyle-firms-on-santander-trade-mission-to-growing-uae-retail-marketSantander officially opens flagship Santander Private Banking, Select and Business customer lounge in Piccadilly
Santander officially opens flagship Santander Private Banking, Select and Business customer lounge in Piccadilly 18 January 2019 Customers of Santander are set to benefit when the bank officially opens its flagship lounge for Santander Private Banking, Select and Business customers at 77, Piccadilly, London ... specialist staff. Alongside investment and banking advice, customers will also be able to consult with a specialist Mortgage & Protection Advisor. Santander’s Private Banking, Select and Business banking services are designed to meet the needs of the bank’s wealthiest customers
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-officially-opens-flagship-santander-private-banking-select-and-business-customer-loungeSantander officially opens its first Midlands-based Private Banking, Select and Business customer lounge in Birmingham
bank’s new and existing Private Banking, Select and Business customers, with access to all its wealth solutions in one convenient place. It is the second of Santander’s Private Banking lounges to open in the UK and underlines the bank ... specialist staff. Alongside investment and banking advice, customers will also be able to consult with a specialist Mortgage & Protection Advisor.Santander’s Private Banking, Select and Business banking services are designed to meet the needs of the bank’s higher net worth customers
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-officially-opens-its-first-midlands-based-private-banking-select-and-business-customerSantander UK publishes complaints data
access to the right products to suit their needs, fulfilling our commitment to help our customers and businesses prosper, whilst being a bank that is simple personal and fair. During the last year we have continued to transform our customers’ digital experience, launching ... days Percentage closed after 3 days but within 8 weeks Percentage Upheld Main cause of complaints opened Banking & Credit Cards 5.3 per 1000 accounts N/A 133,962 132,027 72% 27% 44% Other general admin / customer service Home Finance 9.0 Per 1000 balances
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-ukl-publishes-complaints-dataSantander UK publishes complaints data
access to the right products to suit their needs, fulfilling our commitment to help our customers and businesses prosper, whilst being a bank that is simple personal and fair. During the last year we have continued to transform our customers’ digital experience, launching ... days Percentage closed after 3 days but within 8 weeks Percentage Upheld Main cause of complaints opened Banking & Credit Cards 5.3 per 1000 accounts N/A 133,962 132,027 72% 27% 44% Other general admin / customer service Home Finance 9.0 Per 1000 balances outstanding
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-publishes-complaints-data-0Over 55s Flock Online during Coronavirus Pandemic but Miss Out on Digital Banking Opportunity
data(2). While the bank has seen over 250 million logins on online and mobile banking since the pandemic began, over 55s have initially been slower than other age groups in trying digital banking in the same period, with a 40% difference ... online banking or the mobile app, only 0.5% have taken up banking digitally since the beginning of the pandemic. Instead, the bank’s online chat service, which allows customers to carry out a range of account specific transactions, such as balance enquiries
https://www.santander.co.uk/about-santander/media-centre/press-releases/over-55s-flock-online-during-coronavirus-pandemic-butSantander introduces new investments cashback
World covers all our 1|2|3 products including the 1|2|3 Current Account and 1|2|3 Lite Current Account. The 0.5% cashback will be paid on the total amount invested (either through Financial Planning in Branch, Santander Private or via the Investment ... Cash Only account. For those customers who don’t have a Santander Investment Hub account but are a 1|2|3 World, Santander Select or Private customer, the cashback will be paid to the relevant Santander current account or Santander instant access account. Santander
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-introduces-new-investments-cashback