Search for: phone banking
Santander’s Head Of Fraud targeted as impersonation scams rise by 11%
contact with anyone they are suspicious of and refer to trusted sources of information such as their bank’s website or by phoning 159 where they can be put through to customer support.” How the scam works 1. Customer receives ... bank about the true reasons for her payments, this was to avoid the bank uncovering the scam. The criminal then ended the call and cut all contact. After a few days when Mrs Wilson didn’t receive her new online banking details she contacted
https://www.santander.co.uk/about-santander/media-centre/press-releases/santanders-head-of-fraud-targeted-as-impersonationOne in seven 'borrow' WIFI to ease financial pressures
year old age group have carried out financial transactions on their phone using an unsecured Wi-Fi network. This includes checking balances, making transfers and inputting bank or credit card details to make purchases. Over the past ten years, the cost of phone and broadband ... average of £16 per month – a collective £212 million3. Matt Hall, Head of Banking and Unsecured Credit at Santander, said: “Mobile phones are such an important part of life these days, but many people appear to struggle with the associated costs
https://www.santander.co.uk/about-santander/media-centre/press-releases/one-in-seven-borrow-wifi-to-ease-financial-pressuresSantander UK announces wide-ranging package of support measures for customers impacted by Coronavirus
additional measures that can help those who are facing financial difficulty.Alongside this the bank has developed new and improved online chat services2 to help reduce the volume of customers using the phone to get in touch. The chat service can be accessed from the Santander ... available and how best to access it – with specific guidance to leave the phone lines free for those most in need of immediate support.Susan Allen, CEO Retail and Business Banking, Santander UK, said: “This is an incredibly worrying time for our customers
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-announces-wide-ranging-package-of-supportSantander launches Carers Card Account - giving carers greater flexibility when supporting our customers
development of the card Santander customers who feel they need help with their day-to-day banking and spending, can now benefit from the bank’s new Carers Card Account. The account allows customers to deposit a sum of money into an account linked ... account. The customer will be able to monitor the account through regular statements, in branch, over the phone or through their own online or mobile banking. Dorothy Liviabella, Head of Vulnerable Customer Strategy, said: “We’re delighted to introduce the Santander Carers Card
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-carers-card-account-giving-carersChelsea Pensioners join the fight against fraud, urging Brits to tell Scammers to “Push Off, Politely”
staggering 150 million suspicious calls a week, with 60% reporting that they have received more calls since March 2020. In response, the bank has teamed up with the iconic Chelsea Pensioners, to empower Brits to say ‘Push Off, Politely’ to suspicious callers ... account or make paymentsThe caller encourages you to download software or an app onto your phone, tablet, laptop or computerThe caller suggests that you should lie to your bank about why you are making a payment. Learn more about how to spot and deal
https://www.santander.co.uk/about-santander/media-centre/press-releases/chelsea-pensioners-join-the-fight-against-fraud-urgingSantander UK joins ‘safe spaces’, providing in-branch support for those experiencing domestic abuse
high-street organisation to join Hestia’s Safe Spaces scheme, providing anyone experiencing domestic abuse with access to support in the bank’s network of 445 branches. As part of the scheme, Santander UK has introduced dedicated safe areas in the form ... same information each time they speak to the bank. Customers can record information using “tell us once” via Santander’s chatbot on mobile or online banking, in branch or over the phone. Customers experiencing financial abuse can find more information
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-joins-safe-spaces-providing-in-branchSantander announces changes to UK branch network
current and business account holders can also bank using one of over 11,000 Post Office branches nationwide. Santander will carry out a programme of activities to support customers of closing branches to find other ways to bank that best suit their needs, including help ... This will include proactively contacting potentially vulnerable customers by phone to provide individual support. A dedicated phone number is available to provide customers with help and information on the closures (0800 085 0879). The bank will also hold a series of online events over
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-announces-changes-to-uk-branch-network-0Bouquet or Bucket? Research reveals more than a third of Brits have a phone voice
services for banking, compared to nearly half (46%) who use fingerprint ID to access banking and payment servicesNew research1 has revealed that over a third (36%) of people in the UK change their voice when they’re on the phone. Nearly half (46%) said ... self-conscious about how we sound on the phone. Everyone’s voice is unique and that’s what matters for Voice ID - not your phone voice. With Voice ID, there are no passcodes to remember. It’s quick and simple
https://www.santander.co.uk/about-santander/media-centre/press-releases/bouquet-or-bucket-research-reveals-more-than-a-third-ofSantander UK partners with Bionic to support businesses with utility comparison and switching
switching 9 August 2023 Partnership with Bionic provides price comparison for businesses, helping them switch providers and deal with renewals Energy, phone and broadband services for businesses are included in the Bionic comparison and switching service Santander UK has launched a partnership with business ... supplier. It offers a similar service to businesses for switching to new deals with broadband and phone service providers. Darren Whiteley, Head of Product & Proposition, Business Banking at Santander UK said: “The rising cost of living affects every aspect of running a business
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-partners-with-bionic-to-support-businessesSantander reports a 32% spike in money mule cases among young adults
fake job ads to recruit unsuspecting victims. These fraudsters offer ‘easy cash’ in exchange for access to personal bank accounts, luring individuals into moving stolen money, often without them realising they are committing a crime. However, the funds being transferred are often ... serious legal and financial consequences, including damaging money mules’ credit scores, leaving them unable to open a bank account or take out a mobile phone contract, and in extreme cases, could see those convinced of acting as a money mule face
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-reports-a-32-spike-in-money-mule-cases-0