Our free text and email alerts let you stay up-to-date with what's happening in your accounts. You can receive alerts by text, email, or both, for your current account, savings account and credit cards. See the different types of alerts below.
You can manage your alert settings and set up new alerts by:
- Using Online Banking (you can find alerts below the quick transfer tool on the left hand side, then follow the steps). If you're not yet using Online Banking you can sign up today
- Visiting your local branch
- Calling us on 0800 9 123 123
You can also see your alerts on Mobile Banking, find out more about Mobile Banking
You'll be automatically registered for some alerts (credit card and current account customers only), find out more about these below. You can also set up other types of alerts and you have the option to opt out of some alerts. You can do either of these in Online Banking, in our branches or by calling us on 0800 9 123 123.
Overdraft alerts to help you avoid charges, for example, a payment has been refused or you need to pay money in to cover a payment.
We’ll also automatically register you for free alerts about your overdraft usage.
The alerts will let you know when you’ve entered your arranged overdraft.
We’ll send your alerts as texts to the mobile number you’ve registered with us, so please make sure it’s up-to-date. If you have Mobile Banking we may also choose to send you alerts as notifications there.
We'll no longer automatically register accounts to receive unarranged overdraft alerts by email but if you already do, this will continue.
Once your account has been set up, these alerts can be easily customised or, if you prefer, turned off, by logging onto Online Banking.
When nearing your credit limit to help you avoid fees, and we’ll send you other messages to notify you of certain activity on your account.
Where not required for regulatory purposes, we’ll give you the option to opt-out. Once registered, you can opt-out using Online Banking, by calling us or visiting your local branch.