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Support
Got a question you need us to answer? Ask online or browse our range of topics.
https://www.santander.co.uk/personal/supportOne Time Passcodes (OTPs)
We use a One Time Passcode (OTP) to increase your security. Discover how they work and when you’ll need to use them here.
https://www.santander.co.uk/personal/support/fraud-and-security/one-time-passcodesStrong Customer Authentication
Strong Customer Authentication (SCA) adds extra security to your online purchases to help prevent fraud. Take a look at how we're making things safer
https://www.santander.co.uk/personal/support/industry-updates/strong-customer-authenticationMortgage overpayments
Mortgage overpayments let you pay more towards your mortgage than you need to, meaning you could pay it off sooner.
https://www.santander.co.uk/personal/mortgages/existing-customers/mortgage-overpaymentsOur top fraud and security tips
Learn how to protect yourself against fraud and scams and ways to stay safe online with our top 5 tips.
https://www.santander.co.uk/personal/support/fraud-and-security/our-top-security-tipsMobile Banking Guides
Welcome to OneApp. Check out our Mobile Banking guides to get started today and manage your money and accounts with our new features.
https://www.santander.co.uk/mobiledemoCheques
You can pay in cheques using our Mobile Banking app, cash machines, over the counter at our branches and at post offices, or by post
https://www.santander.co.uk/personal/support/ways-to-bank/chequesSantander Edge® current account
Earn cashback on your bills with the Santander Edge current account. Apply now for your cashback current account.
https://www.santander.co.uk/personal/current-accounts/santander-edge-current-accountMaking a claim, finding your policy documents and other information about your policy
Learn how to make a claim for types of Santander UK insurance, using this online guide (including discontinued policy types). Find out more at santander.co.uk
https://www.santander.co.uk/personal/support/insurance/making-an-insurance-claimActivating your new card
It’s easy to activate a new debit or credit card using Online Banking or by calling us.
https://www.santander.co.uk/personal/support/customer-support/activating-your-new-card