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Need to report a lost, stolen or damaged card?

The easiest way for you to report your card as lost, stolen or damaged, is through our mobile banking app. Simply log on to the app, click ‘More’, then ‘Cards’ and choose the card you want to report. Click ‘Report as lost, stolen or damaged’.

Alternatively, if you think you’ve misplaced your card, you can freeze and unfreeze it in the mobile app instead of cancelling it right away.

You can also report your card as lost or stolen by speaking to our digital assistant Sandi, available 24/7. Just log on to your mobile banking app, choose ‘More’, ‘Help and contact’, then ‘Chat with us’. You can also ask Sandi in Online Banking

For more information or, if you'd like more support, you can visit our contact us page.

The replacement card will arrive in 4–5 working days, the PIN will arrive separately and can also be viewed in the Mobile App. Cards being sent overseas will arrive in 7 working days.

76 results

Santander urges caution as scammers cheat sports fans out of £240,000 in ticket fraud

setting their sights on them. New data from Santander reveals that nearly a quarter of a million pounds (£243,000) was lost to sports ticket scams between January and September 2024. Fans aged 19-34 were the hardest hit, accounting for 41% of victims ... fraud is available on the Santander website as well as information on how to report a lost, stolen, or damaged card.  ENDS

https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-urges-caution-as-scammers-cheat-sports-fans

Festive fraud warning as scammers steal thousands over Christmas and New Year

report fraud is available on the Santander website as well as information on how to report a lost, stolen, or damaged card.  - Ends -    The information contained in our press releases is intended solely for journalists and should not be used by consumers

https://www.santander.co.uk/about-santander/media-centre/press-releases/festive-fraud-warning-as-scammers-steal-thousands-over

Santander rings the alarm for the festive season as scammers steal nearly £2 million last Christmas

report fraud is available on the Santander website as well as information on how to report a lost, stolen, or damaged card. - Ends -  Santander UK is a financial services provider in the UK that offers a wide range of personal

https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-rings-the-alarm-for-the-festive-season-as

Over 1,800 customers saved from potential Facebook Marketplace scams by new Santander Fraud Protections

Over 1,800 customers saved from potential Facebook Marketplace scams by new Santander Fraud Protections 5 June 2024 Introduction of new fraud prevention measures in

https://www.santander.co.uk/about-santander/media-centre/press-releases/over-1800-customers-saved-from-potential-facebook

The Santander Quarterly Scamtracker reveals more than £15.5m stolen by fraudsters in Q4 2025

upfront fee to get started. The job doesn’t exist and rather than making money, customers will find they’ve lost out to a scammer.”One to watchData from Santander has highlighted cases where customers have been approached by scammers offering money ... advance fee” to secure the job, before disappearing with their money. In Q4 2025, more than £95,000 was stolen by criminals offering jobs online, with a third of this (£31,000) originating on TikTok.  The bank is urging consumer

https://www.santander.co.uk/about-santander/media-centre/press-releases/the-santander-quarterly-scamtracker-reveals-more-than-3

£6.8 million lost in the last 12 months as romance scams surge despite 65% of Brits believing it will never happen to them

£6.8 million lost in the last 12 months as romance scams surge despite 65% of Brits believing it will never happen to them 2

https://www.santander.co.uk/about-santander/media-centre/press-releases/ps68-million-lost-in-the-last-12-months-as-romance

Don’t look back in anger - Santander warns Oasis fans of £175k scam risk

Don’t look back in anger - Santander warns Oasis fans of £175k scam risk 30 August 2024 Santander data reveals a 74% increase

https://www.santander.co.uk/about-santander/media-centre/press-releases/dont-look-back-in-anger-santander-warns-oasis-fans-of

All ‘AI’ Want For Christmas: Santander creates fake AI-generated social media ads of Christmas wishlist to warn consumers of increased threat

All ‘AI’ Want For Christmas: Santander creates fake AI-generated social media ads of Christmas wishlist to warn consumers of increased threat 25

https://www.santander.co.uk/about-santander/media-centre/press-releases/all-ai-want-for-christmas-santander-creates-fake-ai