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Santander makes changes to branch opening hours
hours 21 April 2022 From 18 July, Santander will be making changes to its branch opening hours and providing increased telephone support for customers in response to long-term trends in customer behaviour. The changes to branch opening hours will mean ... bank’s branches. To strengthen telephone support for customers, branch staff3 will be trained to help customers on the phone alongside their current face-to-face roles. Branch teams supporting telephone customers was introduced as a pilot during the pandemic and successfully
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-makes-changes-to-branch-opening-hoursSantander transforms UK branch network as it invests for the future
support the changes, Santander will be proactively contacting all potentially vulnerable customers by phone and will assist those customers of closing branches to find other ways to bank that best suit their needs, including help to find alternative branches and access digital, telephone and Post ... enable customers to interact with Santander staff face-to-face, but without the traditional banking teller behind a counter. Customers will continue to be able to bank as normal, with the majority of services still available and additional colleagues on hand to support customers
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-transforms-uk-branch-network-as-it-investsSantander announces changes to its branch network as it continues to transform for the future
estate, with new ATMs using the latest technology to support customers.The bank also continues to enhance its mobile banking app, online banking service, chat service and telephone banking facilities to support its customers and has won three industry awards for the accessibility of its mobile ... cards through Open Banking and customize their own app homepage, further improving the experience of the bank’s seven million customers who choose to bank digitally. Changing customer behaviour Santander has seen a rapid increase in customers choosing to do their banking
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-announces-changes-to-its-branch-network-as-itSantander announces changes to UK branch network
closely supporting colleagues over the coming weeks as the consultation process continues.Santander will support customers of closing branches to find other ways to bank that best suit their needs, including individual help to find alternative Santander branches and access digital, telephone and Post Office banking ... This includes: Ensuring customers are aware of alternative branches in the area and how to access them, arranging appointments to visit and meet the team;Providing individual support to assist customers who may not have tried digital or telephone banking previously; andWorking closely with
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-announces-changes-to-uk-branch-networkSantander announces changes to UK branch network
customers of closing branches to find other ways to bank that best suit their needs, including help to find alternative branches and access digital, telephone and Post Office banking services. This will include proactively contacting potentially vulnerable customers by phone to provide individual support ... million active customers, via a nationwide branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers’ eligible deposits are protected
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-announces-changes-to-uk-branch-network-0Santander UK introduces temporary new measures across overdrafts, loans and credit cards to support customers during Coronavirus outbreak
applied automatically to customers’ accounts. Customers seeking payment holidays on personal loans or credit cards can do so via a simple online form to ensure that phone lines are kept free for those who need urgent telephone support during this time. OVERDRAFT INTEREST WAIVER ... call centre teams. Customer support number: a dedicated customer phone line for those in need of urgent financial assistance (0800 01 56 382). Email and social media communications: a customer email and social media campaign to direct customers to the support available
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-uk-introduces-temporary-new-measures-acrossSantander supports personal and business customers with virtual careers fair as research reveals the impact of the pandemic on career prospects
support the communities in which we operate. Santander is committed to helping customers, not just with direct financial support but also with initiatives that go beyond banking, like our virtual Careers Fair. “By working in partnership with our nationwide network of business customers ... Santander has dedicated resource across the bank to supporting customers throughout the pandemic. FINANCIAL PRODUCT SUPPORT: Santander UK has offered customers payment holidays for mortgages, credit cards and personal loans, as well as support with overdrafts and immediate access to fixed term savings
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-supports-personal-and-business-customers-withSantander mortgages offers free home condition report for first-time buyers
free-of-charge and its introduction forms part of Santander’s focus on supporting first-time buyers.Countrywide Surveying Service’s HomeFact home condition report provides customers with essential information about their prospective new home, including its condition both inside and out, any areas ... check their understanding of the content of the report, and ask any questions they may have. The service is also supported by a telephone helpdesk.The new first-time buyer exclusives that include a free HomeFact condition report are:Two-year fixed rate; 75 per cent
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-mortgages-offers-free-home-condition-report-for-first-time-buyersCarers' support (Bexley) boosted by donation from the Santander foundation
Alison Baker, Operations Manager at Carers’ Support (Bexley) Email: alisonbaker@carerssupport.org Tel: 020 8302 8011 About Carers’ Support (Bexley) Carers’ Support (Bexley) is a charity set up with the aim of making a real difference ... through its innovative products for retail customers and relationship banking model for UK SMEs. At 30 June 2018, the bank has c24,200 employees. It serves around 15 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate
https://www.santander.co.uk/about-santander/media-centre/press-releases/carers-support-bexley-boosted-by-donation-from-the-santander-foundationScottish Union of Supported Employment boosted by donation from the Santander Foundation
About Scottish Union of Supported Employment The Scottish Union of Supported Employment is an umbrella organisation for public, private and voluntary bodies interested in supported employment, social inclusion and the changeover from traditional resource centre based day services to programmes in the community. For more ... through its innovative products for retail customers and relationship banking model for UK SMEs. At 31 March 2018, the bank has c19,500 employees. It serves around 14 million active customers, via a nationwide branch network, telephone, mobile and online banking; and 64 regional Corporate
https://www.santander.co.uk/about-santander/media-centre/press-releases/scottish-union-of-supported-employment-boosted-by-donation-from-the-santander-foundation