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Santander makes changes to branch opening hours
changes reflect a thorough review of when customers use the bank’s branches. To strengthen telephone support for customers, branch staff3 will be trained to help customers on the phone alongside their current face-to-face roles. Branch teams supporting telephone customers ... support they may need as a result of the changes. The bank also has a number of ways to help customers who want to find alternative ways to manage their everyday banking, from branch teams hosting online events to a range of guidance on Santander
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-makes-changes-to-branch-opening-hours67% of people in the East Midlands are concerned about loved ones falling victim to financial fraud but are failing to take action
advice to help prevent financial fraud. Santander’s branches will be open five minutes early and the bank encourages consumers to visit their local bank branch to find out more about the most common scams and how to stay safe. Richard Owen, Divisional Managing ... protect themselves from financial fraud: Never disclose security details, such as your PIN or full banking password Don’t assume an email, text or phone call is authentic Don’t be rushed – a genuine organisation won’t mind waiting
https://www.santander.co.uk/about-santander/media-centre/press-releases/67-of-people-in-the-east-midlands-are-concerned-aboutSantander Scam Avoidance School (SAS) graduate turns ethical hacker to help the fight against fraud
public WiFi hotspot to check on your bank balance, transfer money or maybe make online purchases? If the answer to these questions is yes, then according to Santander, your personal or online banking security could be compromised in just minutes. As part of Santander ... those surveyed(2) regularly use public WiFi hotspots to access the Internet on their phones and computers to carry out financial transactions, whether that’s to check bank balances, make online purchases or manage money transfers. Of those, over one in 10 admit
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-scam-avoidance-school-sas-graduate-turns-ethical-hacker-to-help-the-fight-against-fraudFour in ten 18-24 year olds have shared their online banking passwords
banking details, passwords and personal information completely secret and for their eyes alone.”This lack of discretion with sensitive information is leaving under 25s vulnerable to scammers who use increasingly sophisticated “social engineering”3 techniques to trick people into revealing banking ... those questioned would provide personal and security detail to somebody phoning up claiming to be from their bank4 – and six per cent would allow someone remote access to their bank account.It is perhaps of little surprise, therefore, to discover that over half
https://www.santander.co.uk/about-santander/media-centre/press-releases/four-in-ten-18-24-year-olds-have-shared-their-online-banking-passwordsMoney laundering warning with over half of money mule accounts held by under 30s
against suspicious job adverts or messages asking them to move money through their bank account. “Money laundering is a serious crime and can have lifechanging consequences; from future difficulties opening bank accounts to criminal prosecution. It is also not a victimless crime, with ... could also: Find it hard to open another bank account; Be threatened by the criminals to continue helping them, even if you don’t want to; Struggle to get a loan or mobile phone contract; Be liable for the full amount
https://www.santander.co.uk/about-santander/media-centre/press-releases/money-laundering-warning-with-over-half-of-money-muleSantander warns UK businesses to be cautious when paying invoices with £50 million stolen in the UK last year through these scams
phone. As Saagar was in the middle of a busy day of treating patients, he wrote down the details. He believed the voice on the phone, as they seemed to know all his details and which suppliers they used. The caller then phoned again ... such as ‘Do you have enough money in your bank to pay?’, ‘Are you going to make the payment now?’ and ‘Are you going to stay on the phone to make the payment?’, on reflection, he knows these were
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-warns-uk-businesses-to-be-cautious-whenSAS training for the over 60s
that of younger age groups; and - While 95 per cent of O60s own a mobile phone and 96 per cent have a computer, around one in five avoid online banking for fear of being targeted by scammers. Among the 64 per cent of older people ... about us, be more aware and more alert to scams so we can quickstep our way around the dangers and keep our bank accounts safe. The Scam Avoidance School was a real eye-opener for me: I learned a lot about how to avoid scams
https://www.santander.co.uk/about-santander/media-centre/press-releases/sas-training-for-the-over-60sOver 55s Flock Online during Coronavirus Pandemic but Miss Out on Digital Banking Opportunity
data(2). While the bank has seen over 250 million logins on online and mobile banking since the pandemic began, over 55s have initially been slower than other age groups in trying digital banking in the same period, with a 40% difference ... third (30%) of customers over the age of 55 use online banking or the mobile app, only 0.5% have taken up banking digitally since the beginning of the pandemic. Instead, the bank’s online chat service, which allows customers to carry
https://www.santander.co.uk/about-santander/media-centre/press-releases/over-55s-flock-online-during-coronavirus-pandemic-butOne in five UK adults are proactively contacting their bank when in need of financial support, according to new research
five UK adults are proactively contacting their bank when in need of financial support, according to new research 17 January 2024 New research1 shows that 58% of UK adults worried more about their finances in the last 12 months, when compared to the previous ... five adults are taking positive action and contacting their bank for support. While not seeing a significant increase in arrears, Santander UK helped more than 741,000 customers over the phone in 2023, up more than 11% from 2022. Kirsty, a Santander customer
https://www.santander.co.uk/about-santander/media-centre/press-releases/one-in-five-uk-adults-are-proactively-contacting-theirSantander launches £200 switcher cashback for new and existing customers
discounts, prize draws, and giveaways all tailored to their individual interests. Customers can sign up for Santander Boosts through online and mobile banking.(6) More information on Santander current accounts: Current accounts | Santander UK - Ends – The information contained in our press releases ... Mobile and home phone bills, broadband and paid-for TV packages 6) To access Santander Boosts, customers require a Santander debit and/or credit card, to be signed up for Online and Mobile Banking, and be 18 years
https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-ps200-switcher-cashback-for-new-and