We’ve recently emailed or written to you asking you to confirm your details. We ask this as we follow UK and Global law and want to stop financial crime.
Keeping your details up to date helps keep your money safe. It helps us spot unusual, or suspicious activity amongst your day-to-day usage. This is known as Customer Due Diligence (CDD) or Know Your Customer (KYC).
It also helps us provide you with the best possible service and makes sure we can contact you when it matters most.
What we need you to do
Please use the link below to access the form and confirm your details. You’ll need your unique reference number to securely access the form. You’ll find it in the email or letter we sent you. The form shouldn’t take long to complete.
What will you ask me?
We’ll ask you to confirm:
- your basic personal details like your name and address
- any employment details
- details of money paid into your account
- tax details for any non-UK countries (if relevant)
If you need to change your name, date of birth, or tell us you’re living abroad, you’ll need photo ID and proof of name change or address (in English). See our customer identification documents page for exactly what you need to show us.
Can I save the form?
No, you can’t save your progress. If you leave the form, you’ll need to start the process again.
What if I can’t give you the details you’re asking for?
If you have any questions, or need our help, you can chat to Sandi, or call us on 0330 9 123 123 from the UK or +44 1908 237 963 from abroad.
We’re here 7 days a week 8am – 6pm.
I’m concerned this could be a scam
Take a look at our top security tips and fraud or scams web pages. Please remember, we’ll never call you to ask for your PIN, Mobile or Online Banking passwords or One Time Passcodes (OTP). If you’re asked to share these over the phone, hang up and call us on 0800 313 4321.
You might have some more questions, let us answer them
We’ll review your response and any supporting documents you’ve given us. We’ll let you know by email or letter if we need anything else.
We can re-send your unique reference number. Please call us on 0330 9 123 123 from the UK or +44 1908 237 963 from abroad. We’re here 7 days a week 8am – 6pm.
It’s really important we have accurate and up-to-date information about you. If you don’t confirm your details when we’ve asked you to, we may need to take action in the future. This could mean restricting access to your accounts or even closing them.