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Security Centre

Keeping your details safe

Don't be a victim of fraud

Help keep yourself safe from fraudsters by reducing their chances of getting hold of your information.

If you are ever unsure, we urge you to take your time, don’t be rushed. A genuine organisation will never rush you to take action on your account

 Protect yourself: 

Never share a Santander One Time Passcode (OTP) with another person. Not even a Santander employee.
Never download software or let anyone log on to your computer or other devices remotely following or during a cold call.
Never enter your Online Banking details after clicking on a link in an email or text message.

Important note

A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Don’t give out personal or financial details unless it is to use a service that you have signed up to, and you’re sure that the request for your information is directly related.

If you think you’ve been a victim of a fraud or a scam, or are concerned that you may have revealed personal or security details or information, please contact us immediately on 0800 9 123 123.

Always make sure the mobile number you have registered with us is up to date, you can check and update your mobile number in Online Banking.

Our approach to security

Your security is top of our priority list so we go to great lengths to protect you. Find out more about how we keep your accounts secure.

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Keeping yourself secure

Hints and tips for making sure your banking details stay private.

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Take Five

Santander has joined other banks and companies in Take Five, an initiative led by Financial Fraud Action UK. Its aim is to encourage people to think about fraud, with five steps in mind. Take a look at the Take Five website to learn more.

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FREE Rapport Security Software

It's free, has won awards for keeping customers' details secure and works with your existing anti-virus and firewall software. It can even protect you if your computer has a virus.

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Online and Mobile Banking Commitment

So long as you take the proper precautions whenever you bank online, you can relax because you're completely covered.

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The Devil's in Your Details - Action Fraud

The campaign that's encouraging you to check that the people or organisations you share your details with are genuine.

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website Santander and the flame logo are registered trademarks.