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Change your mortgage deal

Helping you change your mortgage

Changing deals

If you want to change your current deal, there are no affordability or income checks, no legal or valuation fees to pay and no new Direct Debits to set up. The rates we’ll offer you will be the same, if not better, than what we’ll offer new customers moving their mortgage to us (this is known as remortgaging). 

Check what deal you’re on

If you’re not sure what deal you’re on, or when your fixed rate deal ends, you can find out about it in Online Banking, the mobile app or in your annual mortgage statement. 

You can lock in a new deal 4 months before your current fixed rate deal ends. If it’s more than 4 months, you’d need to pay your early repayment charge (ERC) to get out of your current deal early.

You can find your ERC in Online Banking, the mobile app or in your annual mortgage statement. 

When can I change my deal?

You can change your deal if:

  • your current deal ends in the next 4 months, or
  • your current deal has no early repayment charge, or
  • your mortgage is on the Standard Variable Rate or Follow-on Rate

If you book a new deal that starts on a future date, you can’t make any other changes to your mortgage until the new deal has started. This includes switching to interest only for 6 months or increasing your mortgage term under the Mortgage Charter. You also can’t apply for an additional loan, make an overpayment, start the process of moving home or arrange a new deal for another loan on your mortgage. 

Can I choose to start my new deal straight away?

If your new deal is lower than your current one, when you’re accepting it, you’ll be given a choice. You can start it straight away or wait until your current deal ends. If it starts straight away there's no early repayment charge to pay. You can't change or cancel your new deal once it's started.
If your new deal is the same or higher than your current one, you won’t be given a choice. Your new deal will be set up to start when your current deal ends.
If your mortgage is currently on Standard Variable Rate, Follow-on Rate or any other lifetime tracker, it will automatically start straight away. 

Can I cancel a deal I’ve already booked?

You can change to a different deal or cancel the one you’ve booked if it’s not going to start in the next 14 days. You can check online, speak with your mortgage broker or call us to see what new deals are available to you.

If you’re new deal is starting straight away, you won’t be able to change or cancel it. There’s no cooling off period.

Can I change my deal online, by phone or with my broker?

If

 

Online

 

Phone

 

IFA/Broker

Your mortgage deal finishes within the next 4 months

 

green tick

 

green tick

 

green tick
You're on our Standard Variable Rate, Follow-on Rate or a deal without an early repayment charge

 

green tick

 

green tick

 

green tick
You've got a Flexible Offset mortgage

 

Red Cross

 

green tick

 

Red Cross
You're happy to choose your new deal online without any advice

 

green tick

 

Red Cross

 

Red Cross
You'd like advice on which mortgage deal is suitable for you

 

Red Cross

 

green tick

 

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You want to make an overpayment

 

Red Cross

 

green tick

 

green tick
You want to make other changes to your mortgage

 

Red Cross

 

green tick

 

Red Cross
You want to borrow more

 

Red Cross

 

green tick

 

Red Cross
Your property is currently let

 

green tick

 

green tick

 

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You have a Buy to Let mortgage

 

green tick

 

green tick

 

green tick

Ways to apply

If you’re eligible and happy to pick a new deal without advice, you can apply online. Our deals are the same whichever way you apply. 
If you haven’t already signed up for Online or Mobile Banking, you can register for instant access

Already have Online or Mobile Banking?

In the mobile app, choose your mortgage account

Or, in Online Banking, log on, then choose your mortgage account then 'Manage My Mortgage'

Don't have Online or Mobile Banking?


Use our online mortgage transfer service.

Don't have our mobile app? You can download our app for your phone or device, using the same details you use for Online Banking

By phone

Get the security of having free, expert advice from one of our Mortgage Advisers

0800 092 3881

Lines are open 9am to 6pm Monday to Friday and 9am to 2pm Saturday

You can also arrange your new deal through an Independent Financial Adviser or broker.  They will provide impartial advice and let you know of any costs. 

Accepting your deal

You’ll be able to accept your offer online. Or we may need to send it to you in the post.  We’ll tell you whether it's online or by post when you ask for your new deal.

Got a mortgage question?