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It's easy to get in touch. Either call one of our UK-based call centres or speak to one of our staff face to face by visiting one of our branches throughout the UK. For an instant answer, take a look at our most frequently asked questions. Alternatively, if you’re deaf or hard of hearing you can contact us using British Sign Language (BSL) through SignVideo. Please see the SignVideo tab on our accessibility page for more information.

You can tweet us @SantanderUKHelp. We’re here to help, 7 days a week. Please don’t tweet your personal or banking details. We’ll never direct you to a webpage that asks you to share your personal details.

  • If you started your application online and want to know the current status, please call us on:
    0800 917 9170

     

    If you started your application on the telephone and want to know the current status, please call us on:
    0800 389 9905

     

    Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    View call charges

     

    What happens after you’ve applied 

    Automated Telephone Banking 24 hours a day, 7 days a week.
    0800 9 123 123

    Speak to us 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    View call charges

    0344 848 2914
    Lines are open 8am to 6pm Monday to Friday and 9am to 1pm Saturdays.
    View call charges

  • To track the status of your application please call us on:
    0800 9 123 123 (option 2)
     

    Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
    View call charges

     

    What happens after you’ve applied 

    0800 9 123 123
    Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    View call charges

    0344 848 2914
    Lines are open 8am to 6pm Monday to Friday and 9am to 1pm Saturdays.
    View call charges

  • Find out more about all our insurance and protection products, including how to get a quote and apply:
    Car Insurance
    Home Insurance
    Travel Insurance
    Life Insurance and Life and Critical illness Insurance

    Home insurance:
    For the right number to call to speak to customer services, check what your policy number starts with. You’ll find your policy number on your policy schedule.

    If you have a Santander Options Home Insurance policy (starts 11 or 12):
    You can find all of your documents, make changes and more in the Options Home Insurance self service centre.

     

    Alternatively you can call BISL on 0800 048 1853.
    Lines are open 8am to 9pm Monday to Friday, 9am to 5pm Saturday and public holidays, and 10am to 4pm Sunday.

     

    Home insurance:
    For the right number to call to speak to customer services, check what your policy number starts with. You’ll find your policy number on your policy Schedule.

     

    If you have a Santander Options Home Insurance policy (starts 11 or 12):
    You can find all of your documents, make changes and more in the Options Home Insurance self service centre.

     

    If you have a Santander Home Insurance policy which is underwritten by Aviva (your policy number will start with either AN or MH)
    Call Aviva on 0345 030 7767.
    Lines are open 8am to 9pm Monday to Friday, 8am to 4pm Saturday.

     

    Car insurance:
    Call iGO4 on 0800 917 5090.
    Lines are open 8am to 8pm Monday to Friday, 9am to 5pm Saturday and 10am to 3pm Sunday.

     

    Travel insurance:
    Call ACE on 0800 519 9925 or from abroad +44 (0) 1293 726329. 
    Lines open 9am to 5pm Monday to Friday.

     

    Life insurance and life and critical illness insurance:

     

    If your policy provider is Aviva:
    Call Aviva on 0800 148 8656.
    Lines are open 8am to 8pm Monday to Friday, 8.30am to 5pm Saturday and 10am to 4pm Sundays and bank holidays.

     

    If your policy provider is Royal London:
    Call Royal London on 0345 741 3002. 
    Lines are open 9am to 5pm Monday to Friday and 9am to 4pm Saturday.

     

    Guaranteed Over 50 Plan:
    Call SunLife on 0800 008 6060.
    Lines are open are 8am to 8pm Monday-Friday.

  • 0800 028 4055 (please quote 7030)
    Lines are open 8am to 9pm Monday to Friday and 8am to 4pm Saturdays.

    View call charges

    To track the status of your application please call us on:
    0800 876 6386

    Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
    View call charges

     

    What happens after you’ve applied 

    Personal Loan
    0800 876 6386
    Lines are open 8am to 7pm Monday to Friday and 8am to 4pm Saturdays.

    Consumer Finance Loan for existing car loans
    This number can be used by customers, dealerships and brokers.
    0800 085 1759
    Lines are open 8am to 7pm Monday to Friday and 9am to 1.30pm Saturday.

    View call charges

  • Buying your first home, moving home or moving your mortgage to us
    Call 0800 068 6064 to book a telephone or branch mortgage appointment.

    Lines are open 9am to 7pm Monday to Friday and 9am to 2pm Saturdays.

    Find out more about:
    First time buyer mortgages
    Mortgage options when you're moving home
    Moving your mortgage to Santander

    View call charges

    Moving home or borrowing more with an Additional Loan

    To book a telephone appointment:
    0800 092 3881

    Lines are open 9am to 7pm Monday to Friday and 9am to 2pm Saturdays.

    To book a branch appointment:
    0800 085 1497
    Lines are open 8am to 9pm Monday to Friday and 8am to 4pm Saturday.

    Find out more about:
    Mortgage options when you’re moving home
    Borrowing more with an Additional Loan

    Changing your current mortgage deal

    To book a telephone appointment:
    0800 092 3881

    Lines are open 9am to 7pm Monday to Friday and 9am to 2pm Saturdays.

    Find out more about changing your current mortgage deal

    Query on your existing mortgage
    0800 917 5630
    Lines are open 8am to 7pm Monday to Friday and 9am to 1pm Saturday.

    Online mortgage support
    0800 917 9170
    Lines are open 7am to 11pm Monday to Saturday and 9am to 9pm Sunday.

    View call charges

  • If you started your application online and want to know the current status, please call us on:
    0800 917 9170

     

    If you started your application on the telephone and want to know the current status, please call us on:
    0800 389 9905

     

    Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    View call charges

    What happens after you’ve applied 

    Savings accounts
    Automated Telephone Banking 24 hours a day, 7 days a week.
    0800 9 123 123

    Speak to us 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

    ISAs and investment accounts
    0800 328 1328
    Lines are open 8am to 6pm Monday to Friday and 8am to 4pm Saturdays.

    View call charges

  • Call us on 0800 085 1644 to arrange a meeting.
    Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm.

     

    Our Financial Planning Service may be available to customers who want investment advice and have £20,000 or more to invest.
    Whether you just need a little help getting started or you're an experienced investor, we'll advise you based on your individual circumstances.
    With this service you'll pay an advice fee to Santander UK plc.

     

    If you feel investing isn't right for you, or you don't meet the eligibility criteria, you might be interested in our savings accounts with instant access for flexibility, or a fixed term for a guaranteed rate of interest.

    Call us on 0800 328 1328.
    Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm.

     

    If you are a Premium Investments customer, please call Client Services on 0800 678 3783.
    Lines are open Monday to Friday 8am to 8pm and Saturdays 9am to 5pm
    View call charges

     


    The best way for us to understand and resolve your complaint is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 9am to 4pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

     
    If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
     


    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch 

     


    If this is convenient, please write to us explaining what has gone wrong and how you would like us to fix this. Please include as much detail as possible. We might need more information to help with our investigation, so you should also include your contact number and a convenient time to call you.
    Write to us at:
    Complaints, Santander UK PLC, PO Box 1125, Bradford BD1 9PG

     

  • If you have a current or savings account
    You can register:

     

    Online
    You may be able to get instant access to Online and Mobile Banking by signing up online or through our Mobile Banking app.

     

    Get the app

     

    You’ll need your card/account details and mobile phone handy.

     

    By phone
    Call us on 0800 9 123 123. We're open 7am to 9pm Monday to Saturday and 8am to 9pm Sunday.

     

    In-branch
    Simply take your VISA debit card or passbook and some identification. You don’t need an appointment and somebody will be able to help you straightaway.
    Find your nearest branch

     

    If you just have a credit card

     

    You may be able to get instant access to Online and Mobile Banking by signing up online or through our Mobile Banking app

     

    Get the app

     

    You’ll need your card details and mobile phone handy.

     

    Alternatively, you can call us on 0800 181 4181. We’re open 7am to 9pm Monday to Saturday and 9am to 9pm on Sunday.

     

    View or manage your mortgage online

     

    If you have a Santander current account, savings account or credit card as well as your mortgage, sign up for Online and Mobile Banking

     

    If you have a mortgage with us but no Santander current account, savings account or credit card, you can still sign up to view and manage your mortgage online. You’ll need your mortgage account number which you can find on your latest statement.

     

    Alternatively, you could sign up by calling 0800 783 9738. We’re open 8am -7pm Monday to Friday and 9am-2pm on Saturdays.

    View call charges

    You may be able to reset your Online and Mobile Banking log on details instantly online or through your Mobile Banking app. You’ll need your card/account details and mobile phone handy.

     

    Alternatively, you can call us on
    0800 917 9170
    Lines are open 7am to 9pm Monday to Saturday and 9am to 9pm Sundays.
    View call charges

    0800 917 9170

    Lines are open 7am to 9pm Monday to Saturday and 9am to 9pm Sundays.

    View call charges

  • Debit and cash cards
    0800 9 123 123
    From abroad: +44 1908 237 963
    Lines are open 24 hours a day, 7 days a week.

     

    Credit cards
    0800 9 123 123
    From abroad: +44 1512 648 725
    Lines are open 24 hours a day, 7 days a week.
    View call charges

    For credit card fraud
    0800 9 123 123
    From abroad: +44 1512 648 725
    Lines are open 24 hours a day, 7 days a week.

     

    For other types of fraud
    0800 9 123 123
    From abroad: +44 1908 237 963
    Lines are open 24 hours a day, 7 days a week.

    View call charges

  • We're very sorry for your loss. To support you at this difficult time please see what to do when someone dies

  • 0800 414 8414
    Lines are open 8am to 7pm Monday to Friday and 9am to 1pm Saturdays.
    View call charges

     

    Alternatively, please visit us in branch where we will be happy to help you. Find your nearest branch  

  •  


    The best way for us to understand and resolve your complaint is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 9am to 4pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

     
    If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
     


    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch 

     


    If this is convenient, please write to us explaining what has gone wrong and how you would like us to fix this. Please include as much detail as possible. We might need more information to help with our investigation, so you should also include your contact number and a convenient time to call you.
    Write to us at:
    Complaints, Santander UK PLC, PO Box 1125, Bradford BD1 9PG

     

    To help us investigate and resolve your complaint, please make sure you include:

    • Your name and address

    • Your account details

    • A description of your complaint and how you have been affected

    • When your issue happened

    • A contact number (or other preferred method of contact) and a convenient time to contact you.

    Why do we need this information?

    We want to be able to understand what has gone wrong. It is also really important that your complaint reaches the right person, who can investigate and fix the situation to get you back to the position you would have been in had the issue not occurred.

     

    Your contact details will help us to get hold of you should we need to discuss your complaint, especially if we need any further information. Remember, calls from us may appear as unknown or withheld numbers.

    We promise to do everything we can to resolve your complaint as soon as we receive it.

     

    For more complex issues we may need more time to investigate your concerns. If this is the case, we'll send you an acknowledgement letter outlining the next steps and when you can expect to hear from us. We will also give you a reference number should you need to contact us.

     

    We'll keep you updated of the progress throughout our investigation. We may also need to contact you for more information and where possible, we will use your preferred method of contact. Remember, calls from us may appear as unknown or withheld numbers. We will then issue you with a final response which will outline the details of our investigation, how we reached our decision and what we are going to do to put things right.

    Please have your complaint reference number handy when you contact us. 

    If you need an update, or to give us some more information about an existing complaint, the best way is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 9am to 4pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

    If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch

     

    If you employ a solicitor, claims management company or third party - e.g. a financial advisor - to handle your complaint, we'll investigate your complaint in the same way as when we deal with you directly. Please be aware that:

    • we don't charge to investigate your complaint
    • we're not liable for any fees you need to pay for a third party's services
    • if we agree with your complaint and we make a redress payment, we'll generally only make this payment directly to you.

    If you don't agree with our resolution of your complaint and you'd like to take it further, you can ask the Financial Ombudsman Service (FOS) to look into it. This is a free, independent and impartial service that helps resolve disputes. 

     

    Although you can refer your complaint to the FOS at any time, they'll ask for our permission to investigate complaints where:

    • You haven't complained to us first, to give us the chance to put things right.
    • You have complained to us, but we haven’t given you our Final Response yet and we’re still within our timescales.

     

    We'll send you the full details of our decision in our Final Response, including your right to refer your complaint to the FOS. If you do so, it should be within 6 months of the date on our Final Response.

     

    Web: www.financial-ombudsman.org.uk
    Email: complaint.info@financial-ombudsman.org.uk
    Phone: 0800 0 234 567 (free from UK landlines and mobiles)
    Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

     

    EU Online Dispute Resolution (ODR)
    If you purchased your product or service with us online and you live in the EU, you can submit your complaint to the FOS via the European Commission's Online Dispute Resolution platform.

     

    While you're free to use this route, we recommend you contact the FOS directly using the details above, as this will save you time. Their website also has an online form: http://www.financial-ombudsman.org.uk/consumer/complaints.htm

     

    You can access the Online Dispute Resolution platform at https://ec.europa.eu/odr and you'll need to quote our ODR mailbox: ODRreferral@santander.co.uk

     

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.