Find answers to common current account questions here, along with guides and other useful information.
If you can’t find the answer to your query, just give us a call. The best telephone numbers to contact us on for current account queries are below.
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If your existing account is no longer meeting your needs, please get in touch so we can help to check if we have an alternative account that is more suitable.
You can contact us to discuss your account or request closure by sending a secure message through Online Banking, calling us on 0800 9 123 123 or by visiting one of our branches.
We will provide you with up to 5 years of transaction history prior to the closure of your account in an electronic format. This is already available if you still have access to Online Banking by downloading your previous statements from your document store in Online Banking.
If you don’t have Online Banking access your transaction history is still available to you electronically, but you will need to request Online Banking credentials to be able to view and download this information. If you would like this transaction history in another format you can request this by calling us on 0800 9 123 132 or visiting your local branch.
If you don’t want your transaction history right now you can still request this for up to 5 years after the date of your account closure, we will only provide your transaction history for that period when your account was open in the 5 years before your request. This means that if you request your statement three years after you closed your account, we will provide two years of payment transaction history.
The easiest way to change your address and contact details (including your telephone number and email address) is to do it via Online Banking. It will be changed instantly.
If you have a joint account you can only change your own name and/or address within Online Banking. If both names and/or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details.
You can also change it by telephone or in branch.
1. Online Banking (instant):
Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address'.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
2. By telephone (for current account and savings customers):
3. In branch:
Complete a change of details form by
Take the form to your local branch together with relevant account documentation:
Your cash card, passbook or certificate and;
Signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport).
If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we will be happy to help. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
Important information for customers with alerts: If you have Account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you will need to amend your alerts via the 'Account Services' tab in Online Banking as they are not automatically updated when you change your details.
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You can use your Santander debit card abroad to make purchases and to withdraw local currency from cash machines as and when you need it. Simply look for the Visa sign, and feel secure knowing that it's a safer option than carrying large amounts of cash or traveller's cheques.
If you’re a cash card customer you can use your card to withdraw local currency from cash machines abroad wherever you see the Cirrus sign. Charges may apply. For full details please see the General Terms & Conditions
For further peace of mind, please tell us about your travel arrangements using Online Banking (go to 'Use card abroad' in 'Account services'), your nearest Santander branch or by calling us on 0800 9 123 123 (lines are open 7am to 9pm Monday to Saturday and 8am to 9pm on Sunday). We‘ll continue to monitor your account for fraud and unusual transactions while you’re abroad. We’ll contact you if we detect unusual activity. If you keep your mobile phone with you, you’ll be able to confirm genuine transactions as soon as we contact you.
Switching to Santander is hassle free and can be completed in just 7 working days.
If you don’t already have a Santander Current Account, you can apply online, in a branch or by calling us on 0800 068 6069. We will ask you during the application if you want to switch an account you hold elsewhere to Santander.
If you’re an existing customer we can also arrange to switch a current account you hold elsewhere to your existing Santander current account. Simply visit your local branch or call us on 0800 068 6069.
For your peace of mind our switcher service is 5 star rated by Defaqto and it is backed by the Current Account Switch Guarantee.
Lines are open 8am to 9pm Monday to Friday and 8am to 4pm Saturdays.
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You can apply online and in branch for the 1|2|3 Current Account and the Everyday Current Account. If you’re an existing customer you can transfer online to the 123 Lite Current Account or apply in branch.
You can apply online and in branch for a 1|2|3 Mini Current Account and in branch for a 1|2|3 Mini Account (in Trust)
If you’re aged 11-18 you can apply online for a 1|2|3 Mini Current Account. Adults can open the account in any branch for children aged under 11. Find out more about the 1|2|3 Mini Current Account or find your nearest branch to come and see us.
You can only apply online or in branch for the 1|2|3 Student Current Account.
You can find out more about our other student and graduate current accounts before applying in branch: