Can I see my Payment Transaction History after I’ve closed my account?
When you close your account, we will provide you with up to 5 years of Payment Transaction History in an electronic format. If you have Online Banking, it’s already available by downloading your previous statements from your document store. If you don’t have Online Banking, an electronic copy of your Payment Transaction History is still available, but you’ll need to request Online Banking log on details to be able to view and download this information. Visit the Online Banking page to find out how to sign up.

If you’d like your Payment Transaction History in another format you can request this by calling us on 0800 731 6666. We’re not required to provide Payment Transaction History at account closure if your current account has been closed due to: fraud or other unlawful activity; the death of an account holder; the bankruptcy, insolvency or liquidation of the account holder or the account holder’s business, or business has closed for other reasons such as the retirement of the account holder; or the account has not been used for five or more years (which means there is no Payment Transaction History).

If you don’t want your Payment Transaction History right now you can still ask for it for up to 5 years after closing your account, but we will only provide your Payment Transaction History for that period when your account was open in the 5 years before your request. For example – if you request it: three years after you closed your account, we’ll provide two years of Payment Transaction History two years after you closed your account, we’ll provide three years of Payment Transaction History etc. 

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