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Changes for Current and Savings Accounts

Account Changes

A number of changes to the law and regulation have taken place, which impact some of the services on your account, allow you access to further services and help you better manage your account. This means there have been some changes to the services explained in your Terms and Conditions and we’ve also made them easier to understand, for example we’ve updated the layout in some places by putting the information into a table. However we haven’t changed the meaning of the terms by doing this.
Although there have been a number of changes, if you continue banking in the same way you do today then you may not notice any differences. More information about the changes is provided below.

Unless we state otherwise the changes applied from 13 January 2018.

Changes to current accounts from 31 October 2018
What's changing?
In order to meet new regulatory requirements and to make account fees and charges clearer, we’re introducing new documents and detail for personal current accounts. This detail will not impact the services or fees and charges on your personal current account, but rather make it easier for you to compare common charges and fees across our personal current account range and those offered by other providers.
We will make things clearer by introducing a set of Standardised terms for some of the most common services that may incur a fee. We will update our terms and conditions, website and other communications to reflect these standardised terms. A new Glossary will be introduced to help you understand these terms, which will be available on request. You’ll see the same terms used across all banks from 31 October 2018.
To help you compare certain fees and charges for a specific account, we’ll be introducing a Fee Information Document for each of our personal current accounts, including accounts that are no longer available to open. This will show the fees and charges that are linked to the most common services, making it easier for you to choose the right account for you.
In 2019 we’ll also be introducing a Statement of Fees. We’ll provide it annually so that you can see any fees and charges that you’ve incurred on your account, as well as any interest earned. The Statement of Fees will replace the Annual Summary we currently send you. 
The introduction of the Standardised terms, Glossary and Fee Information Document, as well as the replacement of the Annual Summary with the Statement of Fees, will not result in any change to the fees or charges, or the way you manage your account.

New third party services
You can give permission to certain third party providers (TPPs), authorised by the FCA or other European regulators, to access information and to make payments from current accounts and instant access savings accounts (this doesn’t include cash ISAs, Fixed Term Bonds and Regular eSaver), so long as you can access these accounts through online and mobile banking services:

  1. You can instruct a TPP to tell us to make a payment on your behalf and we’ll treat any instruction from a TPP as if it was from you. You can’t stop a payment once you have authorised a TPP to make it. You should check with any TPP you allow to access your account that they are authorised to carry out the services they are offering.

  2. You can instruct a TPP to obtain and hold data about your account. Once a TPP has your permission and has obtained your data, they will be responsible for the security of this data.

The TPP will only be able to have the same amount of access as you e.g. if your account is ‘view only’ online and you can’t make payments online, then TPPs will only be able to access account information and won’t be able to make payments. We may refuse to give access to a TPP, for example, if we believe there is a risk of fraud. 

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.

Find out more about third party providers


Our updated Terms and Conditions (pdf)


Cheque imaging and changes to cheque clearing from 30 October 2017
The cheque clearing cycle will be changing over the coming months as the banking industry starts to implement a new, quicker, clearing process. In this new process a cheque you pay in will be scanned and sent electronically to the issuing bank instead of being sent physically as a paper cheque. This new process will also apply when someone that you’ve written a cheque to, who doesn’t bank with Santander, pays your cheque in at their bank. Santander will be one of the first banks to start implementing the change. However, we’ll do this gradually and will keep you updated on our website.

This new process means that your cheques could start to be cleared by the end of the next working day. This makes it even more important to make sure you have money available in your account when you make a payment by cheque. When you are paying in a cheque, it could also mean that you will have quicker access to the funds.

Further details can also be found on our cheque imaging page.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.


Our updated Terms and Conditions (pdf)


Changes for current accounts only
From 2 February 2018 we’ll automatically send you alerts about your balance and payments to try to help you avoid charges.

Where you hold an account with someone else, both of you will be set up for alerts.

How will I receive these alerts?
These alerts are free, and will be sent by text message if we hold your mobile number or email if we don’t have your mobile number. 

We’ll use the details you’ve already provided to us, so it’s important we have your up-to-date mobile number and email address. You can let us know what these are through Online Banking, in branch or over the phone.

Where we don’t hold either your mobile number or email address, the alerts will be set up automatically as soon as we have these details.

What alerts will I receive?
There are three alerts you’ll be registered for:

  • Over-limit alert
    This alert is sent when a payment takes your account into an Unarranged Overdraft. It will be sent each time a payment is made that causes you to go into an Unarranged Overdraft and also when you have authorised a payment that may cause your account to go into an Unarranged Overdraft once the payment clears.
  • Insufficient funds alert
    This alert is sent when payments are due to be made from your account and you have insufficient funds to make them. The alert will be sent before 10am so you have a chance to pay money into your account by 2pm, as we will often retry payments after this time.
  • Unpaid Item alert
    This alert is sent when we haven’t made a payment because you didn’t have enough funds. We’ll send this alert once a day for any payments which we haven’t been able to make.

In addition to the above alerts, there are a variety of other alerts you may find useful. Details of these are available by visiting our alert information page or from your local Santander branch.

Next steps
If you’re happy to receive these alerts, you don’t need to do anything.

Once your account has been registered for these alerts, you can update your alert settings, including switching the alerts off, at any time by logging onto Online Banking, visiting one of our branches or by calling us on 0800 9 123 123.

If you're not yet using Online Banking or Mobile Banking, you can speak to us about signing up today.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.


Our updated Terms and Conditions (pdf)


Changes for Instant Saver only
Instant Saver is now a payment account: Savings accounts can be classified as either ‘payment’ or ‘non-payment’ accounts. Instant Saver is now a payment account. The account still operates in exactly the same way, but we’ll give you two months’ notice of an interest rate reduction and a 14 day reminder, instead of just 14 days’ notice. Two months’ notice will continue to apply for any other change. See below for full details of which of our savings accounts are ‘payment’ and ‘non-payment’.

Santander savings account classifications
Our accounts are categorised into two types: ‘payment’ and ‘non-payment’. Generally an account will be a payment account unless it has some form of restriction on how money can be paid in or out of that account. Examples of payment accounts include ordinary current accounts and instant access savings accounts where money can be paid in and out with minimal restrictions. Examples of non-payment accounts include fixed term bonds; or accounts where you are charged a fee or lose interest payable if you make a withdrawal; or an ISA where there are limits as to how much can be saved each year.

Our accounts and their respective categorisation are listed below.

Payment Accounts Non-Payment Accounts
eSaver Regular eSaver
Everyday Saver Fixed Term Accounts
Instant Saver ISAs
Flexible Saver For Kids Retirement Investment Account (ANRIA)
First HomeSaver Special Issue 1 Santander Shareholder Account
Rate for Life Santander Shareholder Default Account
Charity Investment Account  

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.


Our updated Terms and Conditions (pdf)


Other important changes

Delayed payments: Where a payment has been delayed because of our mistake, you can also ask us to contact the receiving bank and ask them to credit the payment as if it had been received on the correct date.

Payments received in error: We can return money sent by Faster Payments into your account by mistake and we don’t need your permission to do so. Our terms have been updated so that if a payment is made into your account by mistake, you agree that we may share all relevant information with the sending bank so that the payer can trace the money.

For CHAPS payments, if the sending bank (or the sender) has made a mistake we won’t take the money back out of your account without your permission. If you don’t think that the payment has been made in error we’ll let the sending bank know.

Exchange rates for foreign currency payments: We’ve clarified that our exchange rates for foreign currency payments are based on our Santander reference exchange rates for the relevant currency. We have different reference rates depending on the size of the transaction and whether the payment is being made into, or paid from, your account.

Card payment changes: Where you agree to a card payment being authorised and don’t know the final amount of the transaction (e.g. checking into a hotel) we’ll only set aside the amount you’ve agreed to be authorised.

Foreign payment charges: Previously for some international payments you may have been given the choice of who pays the fees for the payment, you and the recipient may each pay your own bank’s charges or the recipient or you may pay them all. This choice will no longer be available for any payments within the European Economic Area (EEA) in any currency and each party will need to pay its own bank’s charges.

Complaints: Some complaints about payments will be handled more quickly. We’ve updated our complaints leaflet to reflect these changes. Our complaints leaflet is available on request and this information is also on our website. Your existing rights to refer any complaint to the Financial Ombudsman Service won’t be affected.

Keeping your mobile safe and security: We’ve updated our terms to reflect the importance of keeping your mobile and mobile device safe to protect your account from fraud. You must also comply with security procedures we tell you about from time to time.

Changing your Terms and Conditions: We’ve simplified the conditions around how we can make changes to fees, charges, interest rates and terms on your account to make them clearer. We’ll make changes to respond proportionately to things we can’t control or to reflect a change we’re making to our business. We’ll always explain the impact of the change and you’ll be able to close your account before the change takes effect without any additional charge. We’ll still give you the same amount of notice as we do now. How much notice will depend on the type of account you have and the type of change.

Online and Mobile Banking Terms and Conditions: If you are an Online or Mobile Banking customer we’ve also updated your Online and Mobile Banking Terms and Conditions to make them clearer for you and to explain when we may ask you to verify certain transactions on your account. The updated Terms and Conditions are available on our website.

Alerts Terms and Conditions: We can automatically register you for some alerts to help you avoid charges for current accounts and we’ve explained you can opt out. We’ve also moved the Alert Terms and Conditions into our General Terms and Conditions for Current Accounts and Savings. We haven’t made any other changes to them.

Transactional history effective from 2 February 2018: If you close your current account we’ll provide you the ability to get payment transaction history for the 5 years prior to your account closure. You‘ll also be able to ask us for this information for up to 5 years after account closure. More information about this will be provided on our website and will be included on your closing statement.

Ring-fencing: information on new rules to protect retail banking activities and how we’re going to comply with them.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.



Our updated Terms and Conditions (pdf)


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