Keeping you safe
We sometimes need you to check that the information we hold about you is correct and up to date. We have a legal and regulatory obligation as your bank to make sure we keep up-to-date, accurate information about all our existing customers.
Why do I need to do this?
By UK law, we have to carry out regular customer checks. This includes reviewing existing records to keep documents and details up to date. It also includes monitoring any transactions that happen while you’re a customer of ours.
How often will you ask me to confirm my details?
From time to time, we’ll ask you to update your details and any information you’ve given us before. Your details might not have changed, but we’ll still need to know this.
This is so our records are accurate and up to date, which helps us protect your account and prevent financial crime.
What if I can’t give you the details you’re asking for?
If you have any issues, please call us on 0330 9 123 123.
Please remember, we'll never ask for your PIN, Online Banking passwords or One Time Passcodes (OTP). If you're asked to share these, hang up and call us on 0800 313 4321.
What happens if I do nothing?
If you don’t confirm your details, we might need to restrict mobile banking access to your accounts.