What is financial abuse?

Financial abuse is when one person controls another person's ability to manage or access their own money.

We understand that financial abuse can happen in day-to-day life, and that it can go unnoticed if the victim feels they can't talk to someone about what’s happening to them. Although financial abuse is most commonly found in personal relationships, it can also be found in other circumstances, for example: an elderly person could be led by a family member or carer to withdraw money when it may not be in their best interest.

Examples of financial abuse include:

  • preventing someone from accessing their own account, or a joint account
  • stealing money from a partner or family member
  • putting debts in a partner's name or family member’s name
  • stopping another person from going to work
  • taking advantage of someone with a mental or physical impairment to take money from them.

Get in touch

It takes a lot of courage for an individual to speak up and tell someone that this is happening to them or someone they care about.

We want you to be able to talk to us so we can try and help you. Please contact us on 0800 9 123 123 (Monday to Sunday, 8am-6pm) so we can discuss your concerns in the strictest confidence and offer you the help and support that you need. If you would prefer to speak to someone face-to-face, we can arrange a private appointment in your local branch. Again, this would be dealt with in the strictest confidence.

If you’re experiencing a situation that’s affecting the way you manage your finances, it can be helpful to tell us so you don’t need to repeat yourself every time you speak to us. 

Let us know by logging on to Mobile or Online Banking, start a chat and type in ‘tell us once’ and we’ll record it with your consent. Please visit our chat with us online page to learn more about our secure chat and how to access it.

You can also tell us in branch or over the phone by contacting us

For more detailed information, take a look at our dedicated accessibility page.

You may also find our financial abuse consumer information leaflet helpful. It contains information to help you arrange your finances during this difficult time and details of organisations and charities which support victims of abuse.

Please be aware: keep up-to-date on how you can protect yourselves and your loved ones from fraud, by taking a look at our security pages

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