If you don’t make any transactions on your account within a certain period of time (one year for banking accounts and three years for savings accounts) then we may treat it as being dormant to remove the risk of fraudulent activity. We’ll try and contact you before this happens.

It’s important to keep us up to date with your contact details, including telephone numbers and email addresses so that we can stay in touch with you. See the Changing your details page for more information.

While your account is dormant you won’t be able to make any transactions, including withdrawals or deposits and we’ll stop sending you statements, letters and cards. The money in your account is still yours, and it will continue to earn interest, if applicable at the rate offered on the account(s).

When we are treating your account as dormant it will need to be reactivated by us before you can use it or close it.  

You can start this process in several ways.

  • Log on to Mobile or Online Banking and send us a message in our secure chat service. Just ask to reactivate or close your dormant account(s) and follow the steps.
  • Visit one of our branches. Please see our list of ID for information on what you may need to bring.
  • Alternatively, you can contact us

Please have any documents about the account(s) to hand to help us find it quicker. These could be old bank statements, passbooks, correspondence, or any other relevant information relating to your account(s).

We participate in the Unclaimed Asset Scheme established under the Dormant Bank and Building Society Accounts Act 2008.

The scheme allows money in dormant account(s) to be shared within the community, while protecting the customer’s rights to reclaim their money. This includes balances in accounts that have been inactive or dormant for more than 15 years.

We may transfer balances of dormant accounts to Reclaim Fund Ltd (RFL) under the scheme. RFL is a not for profit reclaim fund which is authorised and regulated by the Financial Conduct Authority.

When an account’s balances are transferred to the RFL, you will never lose the right to reclaim the money. We’ll be responsible for handling all repayment claims on behalf of RFL.

Both RFL and ourselves participate in the Financial Services Compensation Scheme (FSCS). When we transfer money from an account to the RFL, it won’t negatively affect your entitlement to compensation from the FSCS.

mylostaccount.org.uk can help you trace lost personal accounts if you are unsure of which bank or building society holds the account to which you have entitlement, including instances where the bank or building society has since closed or merged. National Savings and Investments (NS&I) can also be traced using this service.

It's a free service bringing together the three tracing schemes of UK Finance (UKF), the Building Societies Association (BSA) and (NS&I) into a single website. This means that anyone with a lost account with a bank, a building society, NS&I (or all three) can initiate a search simply by visiting this website and completing only one application form.

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