Applications for payment holidays for mortgages ended on 31 March 2021. The FAQs below give you some important information about what happens if you’re still in a payment holiday and what happens when it ends.

We understand that life isn’t back to normal yet for many. So although we’ve stopped offering payment holidays, if you’re worried about paying your mortgage check our money worries page - we’re here to help.

Important information for customers with an interest only mortgage ending between 20 March 2020 and 31 October 2021: find out more
 

Payment holidays – general information

If you started a payment holiday before 1 April 2021, you’ll have arranged with us to not make a monthly payment on your mortgage for up to 6 months. 
 
A payment holiday increases your mortgage balance and the amount of interest you pay for the remaining term of your mortgage. Your monthly payment increases to reflect this after the payment holiday has ended. 

The payment holiday doesn’t impact your credit file if you were up to date with your monthly payments before it started. It also doesn’t put your mortgage into arrears.
 
If you were behind with your payments (in arrears) before the payment holiday started, your credit file doesn’t get worse and your arrears balance doesn’t increase.

Yes, if you take a mortgage payment holiday, we’ll add your monthly payments to your mortgage balance. 

This means that your mortgage balance will increase and the amount of interest you pay will increase for the remaining term of your mortgage. Your monthly payment then increases to reflect this after the payment holiday has ended.

No - we’ll make sure this doesn’t happen. However, if you apply for credit in the future, please be aware lenders will look at other sources as well as your credit file, such as details provided on an application or bank account information.

Your monthly payments will increase due to the additional interest payable as a result of your monthly payments being added to your mortgage balance.

Here are some examples of how a 3-month payment holiday would impact the monthly payment on a repayment mortgage. 

Remaining termMortgage balanceInterest rateMonthly increase
25 years£100,0004.34%£9.05
20 years£100,0004.34%£11.82
15 years£100,0004.34%£17.45
10 years£100,0004.34%£32.51
5 years£100,0004.34%£108.73

Being in arrears means you’re not up to date with your monthly payments. 

Your existing arrears balance will still be payable to us and you’ll be charged interest on your arrears which will be added to your arrears balance.

If you already had an agreement with us to repay your arrears, this arrangement will have been cancelled. We’ll contact you when your payment holiday ends to agree a new arrangement with you.
 

If your mortgage payment was due within 10 days from the date you applied for your payment holiday, we may not have been able to arrange for the payment holiday to start from your next payment due to the automated Direct Debit collection process. You’ll still get the payment holiday period you asked for, but it will start from the following month's payment.

If your mortgage payment was due more than 10 days from the date you applied for your payment holiday and you can still make your next payment, you do not need to do anything. Your payment holiday will start from the following month's payment for the period you asked for. However, if you still need to talk to us about your next payment, please call us on 0800 783 9738 and we’ll help you. Before calling please check first that your Direct Debit has been taken from your account. Please be aware that our waiting time may be longer than usual.

Cancel or amend my mortgage payment holiday

If you pay your mortgage by Direct Debit and you haven’t cancelled your Direct Debit

The quickest and easiest way to cancel your existing payment holiday is to log in to Online Banking.

If the date we normally take your mortgage Direct Debit is due shortly, then we may not be able to cancel your payment holiday for your next payment. In this instance your Direct Debit will start again the following month. If you want to make an overpayment to your mortgage, you can find details about how to do this on our ‘Manage your mortgage’ page. 

If you’ve cancelled your Direct Debit or you don’t pay your mortgage by Direct Debit
Please call us on 0800 917 5630 and we’ll help you. Please be aware our waiting time may be longer than usual.

Extending your payment holiday

If you’re coming to the end of your payment holiday, we’ll contact you with details of what you need to do next. Based on your individual circumstances, we may give you the option to extend your payment holiday to 6 months in total. To be eligible for any extension, you must get in touch with us by the date in the communication. Your payment holiday can’t cover any payments that are due after 31 July 2021.
 

Reducing your payment holiday

If you pay your mortgage by Direct Debit and you haven’t cancelled your Direct Debit
The quickest and easiest way to reduce your payment holiday is to complete our ‘Cancel your payment holiday’ form in Online Banking. 
 
If the date we normally take your mortgage Direct Debit payment is due shortly, then we may not be able to cancel your payment holiday for your next payment. In this instance your Direct Debit will start again the following month.
 
If you’ve cancelled your Direct Debit or you don’t pay your mortgage by Direct Debit
Please call us on 0800 917 5630 and we’ll help you. Please be aware our waiting time may be longer than usual.

It depends on how many months’ payment holiday you already requested in total. 
 
If you asked for a total payment holiday of 5 months or less, you can apply to extend your payment holiday up to a total of 6 months. You must get in touch with us by the date in the communication we’ll send to you. Your payment holiday can’t cover any payments that are due after 31 July 2021. 
 
If you asked for 6 months in total, and you’re worried about restarting your monthly payments, we’ll help you.

In all cases, please wait for the communication from us about your payment holiday ending. If you’re worried about restarting your mortgage payments, please visit the ‘If your mortgage payment holiday is ending’ section of our money worries page for more information.

My mortgage payment holiday is ending soon

Before you restart your payments, we’ll send you an email or text message (if you gave us your email address or mobile number) and a letter outlining what you need to do next. If you’re worried about restarting your mortgage payments, please visit the ‘If your mortgage payment holiday is ending’ section of our money worries page for more information. If you need further support with your mortgage payments, you must get in touch with us by the date in the communication. 

If you’re okay to start repaying your mortgage, your payment holiday will end and your Direct Debit will automatically restart. If you cancelled your Direct Debit at any point, you'll need to contact us to set it up again or you’ll miss your payment. This missed payment will be reported to the credit reference agencies which will have a negative impact on your credit file. 

If you need further help and support when your payment holiday ends, please go to our money worries page to find details of what to do next. 

Your payment holiday will automatically end after the agreed payment holiday period. Your Direct Debit will restart or if you pay in another way, you’ll need to restart your payments. If you’ve cancelled your Direct Debit, you need to set it up again. If you don’t restart your payments, the missed payments will be reported to the credit reference agencies, which will have a negative impact on your credit file.

If you feel concerned about making a payment, please visit our money worries page.

Manage my mortgage

You can overpay on your mortgage to reduce the balance and therefore the additional interest to be charged. For more information on how to overpay please visit ‘Manage your mortgage’

You can view your mortgage using Online and Mobile Banking. Online Banking allows you to see useful information as well as make overpayments, explore and secure a new deal for your existing mortgage and borrow more.

Sign up online
If you have a Santander current account, savings account or credit card as well as your mortgage, sign up using your account details.

If you only have a Santander mortgage, sign up here. You'll need your mortgage account number which you can find on your annual statement or on any letter from us about your mortgage.

Sign up by phone
Call our team on 0800 783 9738 and have your mortgage details to hand.

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