Flybe

As you may be aware 'Flybe‘ has announced today that it has gone into administration. 

Where can I go for information?

If you think you’re affected by this news, please regularly check the following websites for more information:

We’ll also update our website when we have more details, so please keep checking back. 

If you’ve been affected by the news and need to raise a debit or credit card claim

As a result of the news we’re seeing higher than average call volumes in our contact centres. If you need to raise a claim the quickest way to do this is to click here and complete, print and sign our online claim form. Please read the form carefully and complete it as fully as possible. Send it back to us, remembering to include any supporting documentation. Once we receive your form, we’ll raise a claim for you.

Travel liquidation form

If you’ve paid using PayPal

If you’ve linked your Santander debit or credit card to your PayPal account and used this to pay for flights, then you can raise a claim with us.

If you’ve linked your Santander account to your PayPal account and used this to pay for flights, then you need to raise a claim with PayPal.

Guidance for completing our online claim form

This form must only be used for payments made on your Santander debit or credit card. If you’ve also made payments using a debit or credit card from another provider, you’ll need to speak to them directly. 

The claim form

  • The form has editable fields, which means you can type in your information before you print it off.
  • If completing the form by hand, please use black ink.
  • Please complete all fields as fully as possible, to reduce delays in processing your claim.
  • If you need to provide more information, please use a separate piece of paper.
  • Please only submit the payments made with the same card on one form. If you’ve used more than one Santander card to make payments, please complete a separate form for each card.

 
Supporting Documentation

  • When sending supporting documentation, please keep the originals for your own records. 
  • Please avoid stapling your documents together or attaching them to the claim form.

 
Returning your form

Please post your form, along with any documentation to:

Card Disputes
PO Box 1050
Bradford
BD1 9JJ

Timescales

We’ll normally refund your account within 45 days from the date we receive your claim. If we receive a large number of claims it may take us a little longer. Please complete our claim form and enclose supporting documentation, as we need this to submit your claim.
 
Fraud Awareness

Criminals will use Flybe going into liquidation as a cover story to try and scam you out of your money. 

It’s important that you keep your personal, security and card information safe and secure as criminals may target your accounts. They may contact you pretending to be Santander, the police or another organisation and use this information to convince you they’re genuine. Take Five to check that you’re speaking to a genuine person by calling us directly using the number on our website before discussing any details about your account, card or claim.

Criminals will sometimes use a tactic called ‘spoofing’ where they make it look as if their telephone number, email or text is from your bank (or other organisation) – they can even make them appear in the same thread alongside genuine messages. They may ask you to make a payment or share your security details, such as Online Banking passwords or One Time Passcodes (OTPs). These must never be shared with anyone even if they say they’re from Santander.

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