Payment Protection Insurance (PPI)

Payment Protection Insurance (PPI) was a type of insurance policy offered when taking out a loan, a credit/store card or some other types of financial agreement. The purpose of PPI was to cover repayments in the event of an accident, sickness or possibly being made unemployed.

The FCA deadline date of 29 August 2019 for submitting PPI mis-selling or commission complaints has now passed

We won't be able to consider new complaints unless you have a significant reason for being unable to complain before the PPI deadline of 29 August 2019.

If there was a significant reason for you being unable to complain prior to the PPI deadline of 29 August 2019 please contact us

If you've received correspondence from Santander acting on behalf of AXA Partners or AXA Partners direct (AXA France IARD and AXA France VIE), you'll now need to contact AXA Partners

Complaints about rejected claims on your current PPI policy or administrative matters that are not connected to the sale of PPI will generally be considered outside of this PPI deadline.

We want to make sure all our customers have the support they need.

If you have a speech or hearing impairment, Our Next Generation Text Service lets you type to an assistant who can then speak with one of our team on your behalf. Use your text phone to call 18001, 0800 9 123 123 or visit the Next Generation Text Website to use the free app on your smartphone, tablet or computer.

If you’re deaf and a BSL user, you can talk to us live through a BSL interpreter online using Sign Video. Find out how you can use Sign Video in this sign language video

If you need us to write to you in a different format we offer braille and audio CD. Please let us know when submitting your complaint or query.

Please see how we can support your needs

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