Changing your mind

If you no longer want your new credit card, you have 14 days from the day after you receive your card to tell us you want to withdraw from the agreement and cancel your credit card. You need to tell us before the end of the 14 days by writing to Santander UK plc, PO Box 983, Bradford, BD1 9FE or calling 0800 9 123 123.

If you have a balance on your card, we'll let you know how much to pay and how to make your payment. You then have up to 30 days from the day after you notify us to repay any amount you borrowed, along with any interest charged to your account.

Closing your credit card account

If your credit card account is no longer meeting your needs, please get in touch so we can check if we have something more suitable or to close your account. You can do this by:

  • sending us a message using chat in Online Banking
  • calling us on 0800 9 123 123
  • visiting one of our branches.

Financial difficulties

If you’re struggling or falling behind on your payments, we can help. Call us on 0800 389 6655. Lines are open 8.30am to 7pm Monday to Friday, and 9am to 1pm Saturdays. You can also visit our Money Worries page for helpful information and support.

Need to report a lost or stolen card?

The easiest way for you to report your card as lost or stolen is through our mobile banking app. Simply log on to the app, click ‘More’, then ‘Cards’ and select the card you want to report. Click ‘Report card lost or stolen’.

Alternatively, if you think you’ve misplaced your card, you can freeze and unfreeze it in the mobile app instead of cancelling it right away.

You can also report your card as lost or stolen with our chat service. Read our Chat with us page for more information. 

You can also call us on 0800 9 123 123. Lines are open 24 hours a day, 7 days a week. If you’re abroad, please call +44 1512 648 725. International calls will be charged at your standard network rate.

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