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Changes for Current and Savings Accounts

Account Changes

Over the coming months a number of changes to the law and regulation will take place, which will impact some of the services on your account, allow you access to further services and help you better manage your account. This means there will be some changes to the services explained in your Terms and Conditions and we’ve also made them easier to understand, for example we’ve updated the layout in some places by putting the information into a table. However we haven’t changed the meaning of the terms by doing this.
 
Although there will be a number of changes, if you continue banking in the same way you do today then you may not notice any differences. More information about the changes is provided below.

Unless we state otherwise the changes apply from 13 January 2018.

New third party services
You’ll be able to give permission to certain third party providers (TPPs), authorised by the FCA or other European regulators, to access information and to make payments from current accounts and instant access savings accounts (this doesn’t include cash ISAs, Fixed Term Bonds and Regular eSaver), so long as you can access these accounts through online and mobile banking services:

  1. You can instruct a TPP to tell us to make a payment on your behalf and we’ll treat any instruction from a TPP as if it was from you. You can’t stop a payment once you have authorised a TPP to make it. You should check with any TPP you allow to access your account that they are authorised to carry out the services they are offering.

  2. You can instruct a TPP to obtain and hold data about your account. Once a TPP has your permission and has obtained your data, they will be responsible for the security of this data.

The TPP will only be able to have the same amount of access as you e.g. if your account is ‘view only’ online and you can’t make payments online, then TPPs will only be able to access account information and won’t be able to make payments. We may refuse to give access to a TPP, for example, if we believe there is a risk of fraud. We’ll update our website with more information on third party services when this is available.

What if I’m not happy with the changes to my Terms and Conditions?
Nothing is changing immediately, so if you’re an existing customer you have time to decide if your account is still right for you. If we don’t hear from you before 13 January 2018 we’ll assume that you’re happy with the changes. However, if you don’t accept the changes then you can close the account without any additional charge before 13 January 2018.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.

 

Our current Terms and Conditions (pdf) contains a summary of the changes.
Our updated Terms and Conditions (pdf) are effective from January 13 2018.

 

Cheque imaging and changes to cheque clearing from 30 October 2017
The cheque clearing cycle will be changing over the coming months as the banking industry starts to implement a new, quicker, clearing process. In this new process a cheque you pay in will be scanned and sent electronically to the issuing bank instead of being sent physically as a paper cheque. This new process will also apply when someone that you’ve written a cheque to, who doesn’t bank with Santander, pays your cheque in at their bank. Santander will be one of the first banks to start implementing the change. However, we’ll do this gradually and will keep you updated on our website.

This new process means that your cheques could start to be cleared by the end of the next working day. This makes it even more important to make sure you have money available in your account when you make a payment by cheque. When you are paying in a cheque, it could also mean that you will have quicker access to the funds.

What if I’m not happy with the changes to my Terms and Conditions?
Nothing is changing immediately, so if you’re an existing customer you have time to decide if your account is still right for you. If we don’t hear from you before 13 January 2018 we’ll assume that you’re happy with the changes. However, if you don’t accept the changes then you can close the account without any additional charge before 13 January 2018.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.

 

Our current Terms and Conditions (pdf) contains a summary of the changes.
Our updated Terms and Conditions (pdf) are effective from January 13 2018.

 

Changes for current accounts only
From next year we’ll automatically send you alerts about your balance and payments to try to help you avoid charges. This change will be in place by 2 February 2018.

Where you hold an account with someone else, both of you will be set up for alerts.

How will I receive these alerts?
These alerts are free, and will be sent by text message if we hold your mobile number or email if we don’t have your mobile number. 

We’ll use the details you’ve already provided to us, so it’s important we have your up-to-date mobile number and email address. You can let us know what these are through Online Banking, in branch or over the phone.

Where we don’t hold either your mobile number or email address, the alerts will be set up automatically as soon as we have these details.

What alerts will I receive?
There are three alerts you’ll be registered for:

  • Over-limit alert
    This alert is sent when a payment takes your account into an Unarranged Overdraft. It will be sent each time a payment is made that causes you to go into an Unarranged Overdraft and also when you have authorised a payment that may cause your account to go into an Unarranged Overdraft once the payment clears.
     
  • Insufficient funds alert
    This alert is sent when payments are due to be made from your account and you have insufficient funds to make them. The alert will be sent before 10am so you have a chance to pay money into your account by 2pm, as we will often retry payments after this time.
     
  • Unpaid Item alert
    This alert is sent when we haven’t made a payment because you didn’t have enough funds. We’ll send this alert once a day for any payments which we haven’t been able to make.

In addition to the above alerts, there are a variety of other alerts you may find useful. Details of these are available by visiting our alert information page or from your local Santander branch.

Next steps
If you’re happy to receive these alerts, you don’t need to do anything.

Once your account has been registered for these alerts, you can update your alert settings, including switching the alerts off, at any time by logging onto Online Banking, visiting one of our branches or by calling us on 0800 9 123 123.

If you're not yet using Online Banking or Mobile Banking, you can speak to us about signing up today.

What if I’m not happy with the changes to my Terms and Conditions?
Nothing is changing immediately, so if you’re an existing customer you have time to decide if your account is still right for you. If we don’t hear from you before 13 January 2018 we’ll assume that you’re happy with the changes. However, if you don’t accept the changes then you can close the account without any additional charge before 13 January 2018.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.

 

Our current Terms and Conditions (pdf) contains a summary of the changes.
Our updated Terms and Conditions (pdf) are effective from January 13 2018.

 

Changes for Instant Saver only
Instant Saver will become a payment account: Savings accounts can be classified as either ‘payment’ or ‘non-payment’ accounts. Instant Saver will become a payment account. The account will operate in exactly the same way, but in the future, we’ll give you two months’ notice of an interest rate reduction and a 14 day reminder, instead of just 14 days’ notice. Two months’ notice will continue to apply for any other change. See below for full details of which of our savings accounts are ‘payment’ and ‘non-payment’.

Santander savings account classifications
Our accounts are categorised into two types: ‘payment’ and ‘non-payment’. Generally an account will be a payment account unless it has some form of restriction on how money can be paid in or out of that account. Examples of payment accounts include ordinary current accounts and instant access savings accounts where money can be paid in and out with minimal restrictions. Examples of non-payment accounts include fixed term bonds; or accounts where you are charged a fee or lose interest payable if you make a withdrawal; or an ISA where there are limits as to how much can be saved each year.

Our accounts and their respective categorisation are listed below.

Payment Accounts Non-Payment Accounts
eSaver Regular eSaver
Everyday Saver Fixed Term Accounts
Instant Saver (from 13 January 2018) ISAs
Flexible Saver For Kids Retirement Investment Account (ANRIA)
First HomeSaver Special Issue 1 Santander Shareholder Account
Rate for Life Santander Shareholder Default Account
Charity Investment Account  

What if I’m not happy with the changes to my Terms and Conditions?
Nothing is changing immediately, so if you’re an existing customer you have time to decide if your account is still right for you. If we don’t hear from you before 13 January 2018 we’ll assume that you’re happy with the changes. However, if you don’t accept the changes then you can close the account without any additional charge before 13 January 2018.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.

 

Our current Terms and Conditions (pdf) contains a summary of the changes.
Our updated Terms and Conditions (pdf) are effective from January 13 2018.

 

Other important changes

Delayed payments: Where a payment has been delayed because of our mistake, you can also ask us to contact the receiving bank and ask them to credit the payment as if it had been received on the correct date.

Payments received in error: We can already return money sent by Faster Payments into your account by mistake and we don’t need your permission to do so. Our terms will be updated so that if a payment is made into your account by mistake, you agree that we may share all relevant information with the sending bank so that the payer can trace the money.

For CHAPS payments, if the sending bank (or the sender) has made a mistake we won’t take the money back out of your account without your permission. If you don’t think that the payment has been made in error we’ll let the sending bank know.

Exchange rates for foreign currency payments: We’ve clarified that our exchange rates for foreign currency payments are based on our Santander reference exchange rates for the relevant currency. We have different reference rates depending on the size of the transaction and whether the payment is being made into, or paid from, your account.

Unauthorised transactions: If there is an unauthorised transaction that we are responsible for refunding then the maximum amount we can hold you liable for will reduce from £50 to £35. We’ll still try to refund your account the same day that we are told about the unauthorised transaction but will have until the end of the next working day to do so if your account was in credit when the unauthorised transaction was made. If your account was overdrawn we’ll make the refund as soon as we are reasonably satisfied you are entitled to it.

Card payment changes: Where you agree to a card payment being authorised and don’t know the final amount of the transaction (e.g. checking into a hotel) we’ll only set aside the amount you’ve agreed to be authorised.

Foreign payment charges: Currently for some international payments you may be given the choice of who pays the fees for the payment, you and the recipient may each pay your own bank’s charges or the recipient or you may pay them all. Going forward this choice won’t be available for any payments within the European Economic Area (EEA) in any currency and each party will need to pay its own bank’s charges.

Information about your account transactions (including statements): Our terms will be updated to reflect that we’ll continue to provide details of transactions in Online Banking, which you can save and print. We’ll also continue to provide you with statements in your preferred format (e.g. paper or in your document store in Online Banking).

Your information: Our terms will be updated to reflect that you give consent to us using your data to provide payment services to you. You can withdraw this consent, but if you do, we’ll stop providing payment services to you and may still use your data where we have lawful grounds to do so. We’ve also updated our terms to be clear that for joint account holders on the death of one of the joint account holders we may share information about the account with the deceased’s personal representatives.

Closing your account: We may already close your account for specific reasons and our terms have been updated to reflect we can close your account at any time without notice to ensure we don’t breach our legal and regulatory requirements.

Complaints: After 13 January 2018 some complaints about payments will be handled more quickly. We’ll update our complaints leaflet to reflect these changes. Our complaints leaflet is available on request and this information will also be on our website. Your existing rights to refer any complaint to the Financial Ombudsman Service won’t be affected.

Keeping your mobile safe and security: We’ve updated our terms to reflect the importance of keeping your mobile and mobile device safe to protect your account from fraud. You must also comply with security procedures we tell you about from time to time.

Changing your Terms and Conditions: We’ve simplified the conditions around how we can make changes to fees, charges, interest rates and terms on your account to make them clearer. We’ll make changes to respond proportionately to things we can’t control or to reflect a change we’re making to our business. We’ll always explain the impact of the change and you’ll be able to close your account before the change takes effect without any additional charge. We’ll still give you the same amount of notice as we do now. How much notice will depend on the type of account you have and the type of change.

Online and Mobile Banking Terms and Conditions: If you are an Online or Mobile Banking customer we’ve also updated your Online and Mobile Banking Terms and Conditions to make them clearer for you and to explain when we may ask you to verify certain transactions on your account. The updated Terms and Conditions will be available on our website from 13 November 2017.

Alerts Terms and Conditions: We can already automatically register you for some alerts to help you avoid charges for current accounts and we’ve now explained you can opt out. We’ve also moved the Alert Terms and Conditions into our General Terms and Conditions for Current Accounts and Savings. We haven’t made any other changes to them.

Transactional history effective from 2 February 2018: Going forward if you close your current account we’ll provide you the ability to get payment transaction history for the 5 years prior to your account closure. You‘ll also be able to ask us for this information for up to 5 years after account closure. More information about this will be provided on our website and will be included on your closing statement.

Ring-fencing: information on new rules to protect retail banking activities and how we’re going to comply with them.

What if I’m not happy with the changes to my Terms and Conditions?
Nothing is changing immediately, so if you’re an existing customer you have time to decide if your account is still right for you. If we don’t hear from you before 13 January 2018 we’ll assume that you’re happy with the changes. However, if you don’t accept the changes then you can close the account without any additional charge before 13 January 2018.

If you have any questions or there is anything you don’t understand call us on 0800 9 123 123 or visit your local Santander branch.

Our current Terms and Conditions (pdf) contains a summary of the changes.
Our updated Terms and Conditions (pdf) are effective from January 13 2018.

 

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.