Before you log on
Before logging on please check that:
Your web browser is up to date.
You have your online banking credentials.
Logging on to Santander Connect?
To log on to Santander Connect You’ll need:
Your online banking credentials
If you're the first user registered for Santander Connect you’ll receive two letters. One containing your Company ID and User ID. The other containing your password. You’ll need your password to register for the mobile app.
Your administrator will create any subsequent users. Passwords to log on will be sent by email. Your password is personal to you and you should never share it with anyone. You’ll need it to register for the mobile app.
How to log on
Before you log on for the first time, you'll need to download and register for the Santander Connect mobile app. To register for the Santander Connect mobile app you'll need your password and mobile phone number.
You'll have provided us with your mobile phone number when registering for Santander Connect. We'll use this number to check it's you when you register for the mobile app. Please contact us on if you have any questions or issues related to your mobile phone number.
Once you have set up the mobile app you can log on at corporate.santander.co.uk/olb/app/logon-web/logon. Please follow the on-screen prompts to log on using the mobile app.
Alternative ways to log on
If you can’t use the mobile app to log on call us on 0333 207 2317 to order a security device. Lines are open Monday to Friday 8am to 5.30pm.
A security device can be used as an alternative to the mobile app. A user can’t be set up for the mobile app and a security device at the same time.
Viewing your accounts
Once you’ve logged in, we suggest you check you can see all of your accounts online.
To do this, click on the ‘Account Information’ tab.
You can see:
- Current accounts.
- Deposit accounts.
- Fixed rate deposit accounts.
- Currency accounts.
Checking your company details
Once you’ve logged in and checked your accounts are visible check your company details.
It’s important to keep your company details up to date as we contact you about changes to your products and services.
- To view your company details: Go to the ‘Administration’ tab.
- To edit your company details: Select ‘Go to customer details’.
From the administration page you can also create and amend your payment limits and payment preferences.
You can customise payment preferences and limits to your company's needs. These also protect you against fraudulent online transactions. Your administrator can customise these from the 'Administration' menu.
Creating additional users and user roles
To run your business smoothly, you may need to create additional users. There’s no limit to the amount of additional users you can create, but user fees may apply.
Creating your beneficiaries
You can find your saved payees in the ‘Manage beneficiary’ screens within the ‘Payments’ tab. This will save you time when making payments. It will protect you against fraudulent payments.
Your beneficiaries will have been transferred into Santander Connect if you have used the full switching service. If you've switched to us using the account switcher service contact your Relationship Director for more information.
Setting your preferences
Below are a few of the tools available to personalise the experience for each user. These allow you to save time when navigating, searching for accounts or making payments.
You can find these in the ‘Preferences’ tab, change at any time.
Comparison of online banking services
Santander Corporate and Commercial bank offers two online banking services. Connect and Connect Plus.