Before you log on

Just contact your registered Santander Connect Administrator user or call our Online Banking helpdesk on 0800 085 1580. We’re here to help Monday to Friday 8am to 5.30pm.

To get the best online experience, make sure your computer system meets the minimum specification needed to use Santander Connect.

Technical requirements

If you are using the Santander Connect UK mobile app to authenticate yourself and your transactions in Santander Connect, please make sure you’ve already downloaded and registered for the mobile app before you try to log on or authorise any payments.

Using the app

If you are using a security device to authenticate yourself and your transactions in Santander Connect, please make sure you’ve already received your security device before you try to log on or authorise any payments.

About security devices

The following browsers are supported by Santander Connect.

• Microsoft Edge
  
  
• Mozilla Firefox 46.0 and above
  
  
• Safari 9 and above
  
  
• Google Chrome 50

Go to Tools on your Browser, Compatibility View Settings, add Santander.co.uk then click close. Your screen should refresh and load the log on page for Connect. 

If this doesn’t work, then please call our Online Banking helpdesk on 0800 085 1580. We’re here to help Monday to Friday 8am to 5.30pm.

You can have no more than 3 accounts on Santander Connect.

With Santander Connect Plus, you can view unlimited accounts online.

To switch to Santander Connect Plus, please call our Online Banking helpdesk on 0800 085 1580. We’re available Monday to Friday 8am to 6pm and Saturday 8am to 2pm. Please be aware that account fees may apply.

Then please contact your administrator or call our Online Banking helpdesk on 0800 085 1580. We’re available Monday to Friday 8am to 6pm and Saturday 8am to 2pm.

You can adjust the overall maximum value payment limit, which applies to all users irrespective of their own authorisation limit. For your security, this is defaulted to £10,000 within Santander Connect.

You can also place a limit on each user to control the maximum value of a payment they can authorise. This offers another barrier to a fraudster if they manage to get hold of any of your security details. We suggest every user has an authorisation limit to protect your money.

With dual authorisation, two separate people are needed to authorise payments online. Typically, the first person creates and authorises the payment request, and a second user checks and authorises it before we send the payment.

An IAT payment is when you transfer funds internally between your own accounts. These types of payments are treated differently as they carry less of a security risk. By default, authorisation and signature authentication is only needed for an IAT payment if the value is over the IAT authorisation trigger value.

This is how far in advance users can schedule payments from the effective date of the payment.

Administrators have the responsibility for creating and managing your users. This is easy and only takes a few minutes. To create additional users, simply:

• Go to the ‘Administration’ tab;
  
  
• Select ‘Manage Users’; and
  
  
• Click on ‘Create User’ and input their personal details.

For more information on creating users please visit the FAQ section of the Connect Help Centre

These define what actions your users can perform online. It’s important to check that your user has the correct roles assigned so they can do the tasks you need them to online.

• Master roles: Both Santander Connect and Santander Connect Plus offer a range of pre-defined user roles based on the needs of the different people in a typical company. For example, the payment super user can access all payments related activities online.
  
  
• Custom roles: Santander Connect Plus allows you to create specific and tailored user roles to fulfil the needs of your business.

For more information on how master and custom roles work, please visit the FAQ section of the Connect Help Centre.

Select up to 10 of your most used accounts as favourites to save yourself time when navigating around the site.

Your favourite accounts will automatically appear for you to select when using the magnifying glass (account search facility) in any of the payment of account search screens.

To save time when making payments, you can select up to 50 favourite beneficiary accounts.

A list of your favourite beneficiaries will automatically in a drop down menu when you fill out the beneficiary account field on the payments screens. You can also search favourite beneficiaries when you make domestic and international payments and payments from templates.

You can export a list of all your beneficiaries in CSV or PDF formats from the ‘Manage beneficiaries’ screen, which you can find under the ‘Payments’ tab.

Another way to save time when making payments is by selecting up to 4 preferred payment accounts for different currencies.

You can choose your preferred payment accounts for GBP, USD, EUR and one other currency. Then, when you go to make a payment in one of these currencies, your preferred payment account will automatically appear.

Please note; Different fee tariffs apply between Connect and Connect Plus. For more information around online banking fees please speak to your relationship director or call the Online Banking helpdesk on 0800 085 1580.